Door arrived as scheduled. Had a couple questions and they were answered quickly and professionally
Thank you for the wonderful review David! We're glad to hear that you are happy with the quality of the hardware kit!
Thank you for the awesome review Sean! We're happy to hear that the build process was pretty easy and the hardware rolls smoothly with your heavy doors.
The barn door hardware was delivered in a timely fashion. My contactor installed them and said the directions were a bit unclear but was able to figure out how to install them. The hardware looks great with my new barn doors!
Hi Cindy, thank you for the 5 star review. I'm sorry to hear that there were certain parts of the manual that was unclear but we're glad to see that the finished builds turned out quite nicely! Next time you may reach out to us for clarification if ever you have another project.
Good to hear Michael, thank you for the 5 star review and the heads up for people installing the soft close!
HI Terry, glad to hear! Thank you for leaving us with a 5 star review.
It was great working with you too Mark! Thank you for the 5 star review and we hope to do more business with you.
Many thanks to all the help from Dusty's and the great hardware kit. Installation was straight forward -- especially noteworthy was the simple 1 7/8" spacer jig that they recommended to guarantee proper measurement for installing the hangars. Perfect!
Thank you for the wonderful review Don! Our team was happy to have assisted you through the whole process. We're glad that the instruction manual made the process easy and smooth for you.
Spent a long time looking for triple bypass hardware and really liked what we found on Dusty’s site. The team at Dusty’s filled the order in a very timely manner. Was really amazed how fast we received our order. One recommendation to anyone purchasing this product. Read all of the instructions before starting and follow them to a tee and set aside ample time for installation. If you do you will be amazed on how smooth the installation goes. It looks great, works great, and everyone that sees the doors is amazed by the appearance and quality of the hardware. Great product and great company!
Thank you for the glowing review David! We're pleased to hear that the resources on the site and our CS team was able to help you with your project. We agree with your heads up to anyone purchasing the hardware kit, it would be best to do your own research and to double check everything so that the process would go smoothly like your build. We'd love to see how your final project turned out, when you have time please upload a photo or a video :)
Works well. I think you should offer plugs for the holes in the track that we didn’t use (holes for if you need to put two tracks together)
Hi A.S. thank you for the 5 star review! We've heard your feedback and we're currently working on something that would alleviate this issue in the future.
Thank you for the 5 star review Christopher! We're happy to hear that you love the quality of our bypass hardware kits.
Thank you for the 5 star review Robert! We're happy to hear that you like the door.
I ordered this single door top mount hardware kit and the soft close accessory. The instructions and youtube videos made installation a breeze. The hardware is heavy and well made. I can't recommend this company enough. The quality and price are outstanding.
It was a pleasure assisting you with your questions Kenda! Thank you for giving us a glowing review, the finished build looks beautiful! Thank you for sharing it with us.
We have the doors installed and the instructions were clear and easy to follow. Still pondering the best locations for the floor guides but the doors roll like butter the full length of the tracks.
Thank you for the 5 stars Gary! We're happy to hear that you did not have any issues with the installation process or the hardware kit. We'd love to see how the final build turns out, feel free to update us with a photo when you have time.
Great customer service and a fantastic product. The doors are beautiful and well made!
Hi Dan, thank you for the glowing review! We'd love to see a photo or video of your finished project, feel free to update the review with an attachment once you have some free time :)
Pretty good overall. Nice finish. The track standoffs need to be slightly "deeper" to get the track another 1/8" away from the wall. I used large washers for this (see photo)The head of the bolt on the back of the bracket that holds the wheel on rubs the wall otherwise if there are any slight humps of spackle. Also, the base of the standoff will crush into the sheetrock when tightening the lag screws into the studs, so it may be a good idea to use a "header" board across where the track will be.
Thank you for the 5 star rating Bob! We're glad to hear that you like the quality of the hardware and the finish. With regards to the back of the bolt rubbing on the wheel, this will happen if the doors are thicker than 1-3/4' and you will need a spacer extender (or an alternative like the washer that you used) or a header board.
Quality product and easy to install. I have purchased hardware 3 different times for my home. Future purchases will be made from here.
Thank you for the review James! We're happy to hear that there were no issues with the installation and that you were happy with the quality of our products.
Good to hear Ada, thank you for the 5 star review!
Thank you for the 5 stars Jennifer! We're happy to hear that there were zero issues with the installation process.
Thank you for the 5 stars Bill! Our team was happy to have helped you with all your inquiries. Let us know if ever you need help with another project.
I needed it an extra part and the fella that I spoke with was helpful
All good William, glad to have helped out with the parts that you needed! Thank you for leaving us with 5 stars.
The team helped at every step of the process. Really appreciate the attention to detail and efficiency of processing/shipping the order.
Thank you for the 5 stars Jeff! We were happy to have helped out with the whole process. Let us know if ever you need help with a new project and we'll do our best to answer all your inquires.
Substantial hardware, all came as it should. Mine was a two piece rail, so had to pay extra attention to making sure where the rails joined would produce no bumps. Looks great, rolls smooth.
Thank you for the wonderful review Nick! We're happy to hear that you were happy with the purchase, let us know if you need help with the installation or if you have any questions and we'd be happy to help out.
This company has the best customer service!
My doors were delivered in perfect condition and I could not be happier with my purchase. I love the option they had to customize my order. The doors are very unique and beautiful!
Happy to hear that Terrie, we're glad that the quality of the doors did not disappoint! Let us know if ever you need a quote for a new project and we'll be sure to help out the best we can.
We needed to install a door that was over 2” thick and no one carried hardware that would fit except Rustic Rolling Doors. Our project turned out perfectly!
Our team was happy to have helped you with the process of getting the right hardware to work with your 2' thick doors. Thank you for giving us a 5 star review, we're glad that everything worked smoothly!