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The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.
Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!
We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!
It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!
I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!
We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.
Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.
Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!
We received the hardware quickly when we needed it and are very happy with the quality and the look. Customer service has been exceptional. Highly recommend!
The hardware was great. No installation problems, it worked perfectly and the homeowners were delighted.
The product may be outstanding... However I have been unable to install the units due to the instructions provided. Definitely not user friendly!
Before my hardware shipped, a customer service representative contacted me to verify that the hardware I ordered would match my needs. Adjustments were made, and the hardware shipped was perfect. This was my first time installing barn door hardware, and the directions were clear. I did use the video demonstration in addition to the written instructions, and the installation went smoothly. It is beautiful hardware.
Package came damaged from shipping company and missing parts. Rustic Rolling doors was on it immediately and re sent parts same day! Absolutely fantastic customer service! Great company! 👍👍
We had some issues with wrong side bolts and a bent leatherneck bar and the customer service team at rustic rolling doors were excellent. Helped us get everything we needed and the door is up and looks and works great.
I have been very happy with the quality of the hardware I received. Also, mine was a bit of a tricky situation, and the customer service in getting my order correct was excellent. They worked with me to ensure that I had all the right parts to accommodate the extra thick door I was hanging. They had a great selection of different door hardware. If I ever need to do one of these doors again I will definitely get all my parts from them. And the end product came out excellent!
We recently ordered and received hardware for installing a barn door. We were missing one very tiny screw from the door stopper. I emailed Rustic and they responded within hours... not days... and promptly took care of our small problem... which was a big deal to us! Awesome customer service, and we love our new door! Thank you.
I had a great experience. Aidan even caught a mistake on my order and contacted me for confirmation. I would not have received this level of service from a box store.
Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.