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We had some issues with wrong side bolts and a bent leatherneck bar and the customer service team at rustic rolling doors were excellent. Helped us get everything we needed and the door is up and looks and works great.
I have been very happy with the quality of the hardware I received. Also, mine was a bit of a tricky situation, and the customer service in getting my order correct was excellent. They worked with me to ensure that I had all the right parts to accommodate the extra thick door I was hanging. They had a great selection of different door hardware. If I ever need to do one of these doors again I will definitely get all my parts from them. And the end product came out excellent!
We recently ordered and received hardware for installing a barn door. We were missing one very tiny screw from the door stopper. I emailed Rustic and they responded within hours... not days... and promptly took care of our small problem... which was a big deal to us! Awesome customer service, and we love our new door! Thank you.
I had a great experience. Aidan even caught a mistake on my order and contacted me for confirmation. I would not have received this level of service from a box store.
Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.
So happy with staff when I called with questions. I expected to wait about two week but my order arrived within one week. I even talked to people in a store looking at other hardware.
This was perfect for the low clearance we had for hanging our barn door. Highly recommend!
Excellent service. I called to place the order because I had technical questions about the product. Aden helped me, answered my questions, and accepted the order. The doors are completed and look beautiful.
While I was short a set of brackets in the original shipment, when I contacted the company the parts were put on priority mail.
I found the hardware easy to install and made of solid materials. When I was finished my wife was all smiles and we are both very happy with our order.
If you are looking for a beautiful look, that's strong, and assembly is fast an easy. Then this is the place to make your order
With great appreciation Bob Lee Fowler Co.
Completed project looks great. There were a few discrepancies in the directions but customer service responded promptly.
Purchased the bypass track system. Good quality. Great customer support. Would order from them again.
I had a need for an unusual size door. They recommended a great productand all of the accessories.
The materials delivered were easy to install and worked out perfectly
We recently purchased this privacy lock for a rolling barn door installed for a bathroom in a rental property. it is very well made and finished off the door nicely. we will be ordering from your company again.
Both internet chat and in person on the phone, everyone was knowledgeable with the project I needed to achieve. The kit came in quickly and was installed with ease. I would highly recommend rustic rolling doors.
After reading the previous reviews (and the company's gracious responses to them), I decided to order the low profile bypass hardware kit (7'11" track). The kit was shipped quickly and arrived exactly as promised. A+ for product quality. A for video installation instructions. Solid C- for the installation manual, though. First, I am wondering if on page 2, Step-1, part 3 the instructions should read "3) Draw another horizontal line 3 parallel from line 2 at the distance 1 3/8"? The manual I was provided says 3/8". I didn't think that could possible be correct, so I double-checked against the drawing which states 1 3/8". Page 3, the step-4 drawing shows washers between the lower bracket and the nut, but the medium-sized washers provided did not fit the bracket connector. The large washers for the top of the brackets fit, but the medium-sized washers did not. Page 1 seems to indicate that a hex wrench is included with the other hardware, but there was no hex wrench in my delivery (no worries, I had one, but I spent quite a bit of time going through every bag of hardware searching for the hex wrench). Perhaps you could include on page 6, Step-10 that the consumer will need to provide their own screws for the anti-jump pads? I spent another good chunk of time searching the bags for screws for the anti-jump pads. Overall, I am very pleased with Rustic Rolling Doors and highly recommend the low profile bypass hardware kit. I will definitely recommend Rustic Rolling Doors to my other DIY friends, though I may ask if they want to borrow my annotated installation manual.
I haven’t had the chance to install the doors and hardware yet as I’m am building the doors now. However the customer service when I loved my order was phenomenal and my package arrived promptly. Thanks!