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I had a need for an unusual size door. They recommended a great productand all of the accessories.
The materials delivered were easy to install and worked out perfectly
We recently purchased this privacy lock for a rolling barn door installed for a bathroom in a rental property. it is very well made and finished off the door nicely. we will be ordering from your company again.
Both internet chat and in person on the phone, everyone was knowledgeable with the project I needed to achieve. The kit came in quickly and was installed with ease. I would highly recommend rustic rolling doors.
After reading the previous reviews (and the company's gracious responses to them), I decided to order the low profile bypass hardware kit (7'11" track). The kit was shipped quickly and arrived exactly as promised. A+ for product quality. A for video installation instructions. Solid C- for the installation manual, though. First, I am wondering if on page 2, Step-1, part 3 the instructions should read "3) Draw another horizontal line 3 parallel from line 2 at the distance 1 3/8"? The manual I was provided says 3/8". I didn't think that could possible be correct, so I double-checked against the drawing which states 1 3/8". Page 3, the step-4 drawing shows washers between the lower bracket and the nut, but the medium-sized washers provided did not fit the bracket connector. The large washers for the top of the brackets fit, but the medium-sized washers did not. Page 1 seems to indicate that a hex wrench is included with the other hardware, but there was no hex wrench in my delivery (no worries, I had one, but I spent quite a bit of time going through every bag of hardware searching for the hex wrench). Perhaps you could include on page 6, Step-10 that the consumer will need to provide their own screws for the anti-jump pads? I spent another good chunk of time searching the bags for screws for the anti-jump pads. Overall, I am very pleased with Rustic Rolling Doors and highly recommend the low profile bypass hardware kit. I will definitely recommend Rustic Rolling Doors to my other DIY friends, though I may ask if they want to borrow my annotated installation manual.
I haven’t had the chance to install the doors and hardware yet as I’m am building the doors now. However the customer service when I loved my order was phenomenal and my package arrived promptly. Thanks!
This material is excellent, it took a little bit of time to get to know the directions and measurements, as the directions didnt have the exact information, but a few hours later i figured it out. i still have two more doors to put together.
All went good no real issues. Although I did have to work around the instructions a little using common sense and a level we got the job done. Side note the materials all were there and of good quality.
Did research on other hardware kits and found yours above others and your kit did not disappoint thank you for your concern on our project. Will send a picture THANKS AGAIN.
The hardware is heavy duty and fits together easily. It looks like the finish will last forever. The doors glide nicely, too. One piece of hardware was drilled backwards, but they were quick to ship a replacement.
I have not final installed everything yet but it all arrived packaged nicely and was easy to follow for the directions, shouldn't be a problem going forward...