ClickCease Reviews - Rustic Rolling Doors

Reviews

Based on 137 reviews
70%
(96)
14%
(19)
9%
(12)
4%
(6)
3%
(4)
Excellent service

We had some issues with wrong side bolts and a bent leatherneck bar and the customer service team at rustic rolling doors were excellent. Helped us get everything we needed and the door is up and looks and works great.

Excellent quality and service!

I have been very happy with the quality of the hardware I received. Also, mine was a bit of a tricky situation, and the customer service in getting my order correct was excellent. They worked with me to ensure that I had all the right parts to accommodate the extra thick door I was hanging. They had a great selection of different door hardware. If I ever need to do one of these doors again I will definitely get all my parts from them. And the end product came out excellent!

Great customer service

We recently ordered and received hardware for installing a barn door. We were missing one very tiny screw from the door stopper. I emailed Rustic and they responded within hours... not days... and promptly took care of our small problem... which was a big deal to us! Awesome customer service, and we love our new door! Thank you.

Excellent Service and Guidance When You Have Questions

I had a great experience. Aidan even caught a mistake on my order and contacted me for confirmation. I would not have received this level of service from a box store.

Thank you for your positive review Steve! I have taken note of Aidan's performance and will be sure to commend him. Please let us know if there is anything else we can do to help :)
Amazing customer service!

Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.

Thank you for your glowing review Elisa! We try our best to respond to our customers quickly and accommodate changes whenever possible. Glad to hear we were able to make it a smooth purchasing experience. Let us know if there is anything else we can do :)

So happy with staff when I called with questions. I expected to wait about two week but my order arrived within one week. I even talked to people in a store looking at other hardware.

Thank you for the positive review Valerie! Glad to hear that we were able to help and ship you the hardware quickly. Please let us know if there is anything else we can do for you :)
Great product!

This was perfect for the low clearance we had for hanging our barn door. Highly recommend!

I'm glad to hear that we where able to provide you with a hardware kit that fit within your clearance restrictions. Thank you for your positive review!
Order #3219

Excellent service. I called to place the order because I had technical questions about the product. Aden helped me, answered my questions, and accepted the order. The doors are completed and look beautiful.

Thank for your for positive review Wayne :) If you get a chance, please post the pictures of your doors, we would love to see them!
Bob Lee

While I was short a set of brackets in the original shipment, when I contacted the company the parts were put on priority mail.
I found the hardware easy to install and made of solid materials. When I was finished my wife was all smiles and we are both very happy with our order.
If you are looking for a beautiful look, that's strong, and assembly is fast an easy. Then this is the place to make your order
With great appreciation Bob Lee Fowler Co.

Thank you for positive review Bob! Occasionally parts do go missing in transit, but I'm glad to hear that we were able to get you the parts quickly so that you were able to finish your job. Thank you for be patient with us :)
looks great!

Completed project looks great. There were a few discrepancies in the directions but customer service responded promptly.

Thank you for the review and for posting your 'before' and 'after' pictures! Your installation looks great! We have almost completed the revision of the installation manual so that should be ready soon. Thank you for your feedback Beth :)
Nice system

Purchased the bypass track system. Good quality. Great customer support. Would order from them again.

We are Happy!

They are much more attractive and rugged than anticipated, Perfect!

Thank you for your review, Bob! Glad to hear that you are happy with the Soft Closes.
Nursery Closet Door

Easy to follow instructions and it turned out exactly how we had hoped!!

Thank you very much for your kind review and for sharing pictures of your installation. It looks great, good job! Please let us know if there is anything else we can do to help :)
Geat Product, Great Service

I had a need for an unusual size door. They recommended a great productand all of the accessories.

Thank you for your positive review Michael! It was a pleasure corresponding with you. Please let us know if there is anything else we can do to help :)
B
Spoke Wheel Bypass Barn Door Hardware Kit, 4' - 20' Track
B.C.
Barn doors

Nice quality

Great product worked out fantastic

The materials delivered were easy to install and worked out perfectly

Thanks for the positive review Frank! Glad to hear that your installation went well :)
Love it!

This is an awesome door kit and it looks great!

Thanks for your review Jeremey!

We recently purchased this privacy lock for a rolling barn door installed for a bathroom in a rental property. it is very well made and finished off the door nicely. we will be ordering from your company again.

Thank you for your review Lisa! Let us know if there is anything else we can do to help :)
beautiful

they are so gorgeous but SO SO heavy!

Thank you for you review Kimberly! Please post a photo if you get a chance, we'd love to see how your installation turned out :)
Bypass door kit

Both internet chat and in person on the phone, everyone was knowledgeable with the project I needed to achieve. The kit came in quickly and was installed with ease. I would highly recommend rustic rolling doors.

Thank you very much for your glowing review, Richard! We're glad to hear that the installation went well and that you are happy with the hardware. It was a pleasure corresponding with you.
A+ for product quality

After reading the previous reviews (and the company's gracious responses to them), I decided to order the low profile bypass hardware kit (7'11" track). The kit was shipped quickly and arrived exactly as promised. A+ for product quality. A for video installation instructions. Solid C- for the installation manual, though. First, I am wondering if on page 2, Step-1, part 3 the instructions should read "3) Draw another horizontal line 3 parallel from line 2 at the distance 1 3/8"? The manual I was provided says 3/8". I didn't think that could possible be correct, so I double-checked against the drawing which states 1 3/8". Page 3, the step-4 drawing shows washers between the lower bracket and the nut, but the medium-sized washers provided did not fit the bracket connector. The large washers for the top of the brackets fit, but the medium-sized washers did not. Page 1 seems to indicate that a hex wrench is included with the other hardware, but there was no hex wrench in my delivery (no worries, I had one, but I spent quite a bit of time going through every bag of hardware searching for the hex wrench). Perhaps you could include on page 6, Step-10 that the consumer will need to provide their own screws for the anti-jump pads? I spent another good chunk of time searching the bags for screws for the anti-jump pads. Overall, I am very pleased with Rustic Rolling Doors and highly recommend the low profile bypass hardware kit. I will definitely recommend Rustic Rolling Doors to my other DIY friends, though I may ask if they want to borrow my annotated installation manual.

Megan, thank you for your thoughtful review. Regarding your issues with the installation manual, this is something that we are aware of and are actively working on rewriting, although it is taking longer than we had hoped for. I'm sorry to hear that you were missing screws for the anti-jump blocks and missing the hex wrench. Both of those should have bee included in your order and must have either been an oversight on the part of the warehouse or went missing in transit (if the box was damaged). I wish you had notified us so that we could have rectified the situation, but again, that's on us, not your fault. I'm glad to hear that you would recommend us to your friends (despite the hiccups) and I was very pleased to see a photo of your installation. It looks great, well done!
5/5 barn door installed

Great design -easy to follow directions used with video-

Thank you for the feedback Bonnie, we are glad to hear that the installation went well and that you are happy with your door. We'd love to see a photo if you get the chance to post it!
Barn door hardware

I haven’t had the chance to install the doors and hardware yet as I’m am building the doors now. However the customer service when I loved my order was phenomenal and my package arrived promptly. Thanks!

Thank you for the feedback, Jason, it was a pleasure corresponding with you! Good luck with the installation and please let us know if you have any other questions.
Nice Product

Really nice quality product. Would definitely purchase again.

Thank you for your review, Nicole! It was a pleasure corresponding with you.
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