ClickCease Reviews - Rustic Rolling Doors

Reviews

Based on 160 reviews
73%
(116)
13%
(20)
8%
(13)
4%
(7)
3%
(4)
Great Quality

The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.

Solid and looks great

Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!

Great doors!

We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!

Thank you for your review and for posting pictures of your installation. It looks great! We're glad to hear that your client is satisfied, please let us know if there is anything else we can do :)
Beautiful and well made barn door kit!

It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!

I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!

Thank you very much for your glowing review, Michael! It was an absolute pleasure working with you, please let us know if there is anything else we can do to help. Thank you for posting the picture, your installation looks great!
Great Look and Quality

Fast shipping and great quality. Looks amazing

Thanks for your review Matt! Glad to hear that you are happy with the kit :)
C
Junction Plate
C.G.
Great Product and Customer Service!

Great products and customer service

Thanks for your review Cade! It was a pleasure doing business with you :)
Y
Low profile Hanger Set with 2pc Anti Jump Pads and Floor Guide
Y.S.

Yes, all is well

Thanks for the review Yiwei, I'm glad to hear everything went well with the hardware.
Juniper Springs Winery

We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.

Thank you for your positive review David! I'm glad we were able to provide timely advice. We look forward to working with you again in the future :)

Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.

Thank you for you positive comments Yiwei, it has been a pleasure working with you as well :)
Customer Service is Prime!

Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!

Thank you for your kind words Randy! I'm glad we were able to get you the new installation manual to make the installation process easier. Please let us know if there is anything else we can do to help :)
Great Product

I had a very positive experience with your product very happy with how it works

Thank you for your positive review Jeffery! I'm glad to hear that the kit is performing to your satisfaction :)
Great product and customer service

We received the hardware quickly when we needed it and are very happy with the quality and the look. Customer service has been exceptional. Highly recommend!

Thank you for your positive review Lauren, your bypass installation looks great! Please let us know if there is anything else we can do to help :)
Sliding door hardware.

Just as described. Quality components. 2 person assembly.

Thank you for your review Robert!

The hardware was great. No installation problems, it worked perfectly and the homeowners were delighted.

Thank you for your positive review Jeffery! I'm glad to hear that your client is delighted with the way the installation turned out :)
Still trying to install it.

The product may be outstanding... However I have been unable to install the units due to the instructions provided. Definitely not user friendly!

Thank you for your feedback Harlan. We did reach out to you to offer further installation support but didn't hear back so I trust that the installation issue was resolved. If you are still having issues, you can review our Soft Close installation video here: https://rusticrollingdoors.com/pages/installation-videos

Nice product

Thank you for your review Eric! I'm glad to hear that you are happy with the handles.
Quick delivery

I love my barn door hardware.

Thank you for your positive review Pinny! We always try to get our orders out ASAP; I'm glad to hear that you are happy with the handles.
Beautiful Hardware, Easy to Install, and Great Customer Service

Before my hardware shipped, a customer service representative contacted me to verify that the hardware I ordered would match my needs. Adjustments were made, and the hardware shipped was perfect. This was my first time installing barn door hardware, and the directions were clear. I did use the video demonstration in addition to the written instructions, and the installation went smoothly. It is beautiful hardware.

I'm glad to hear that the installation went well; your doors look great, Stephenie! Thank you for your positive review.
new doors

The wood is so nice we won’t stain them!

Glad to hear that the doors turned out well! Thank you for your review. Please post a photo if you get a chance :)

Package came damaged from shipping company and missing parts. Rustic Rolling doors was on it immediately and re sent parts same day! Absolutely fantastic customer service! Great company! 👍👍

Thank you for your positive comments, Shane! I'm sorry to hear that your hardware arrived damaged. Unfortunately that happens on rare occasions and is out of our control, but I'm glad to hear that we were able to send you the replacement parts in a timely manner.
Excellent service

We had some issues with wrong side bolts and a bent leatherneck bar and the customer service team at rustic rolling doors were excellent. Helped us get everything we needed and the door is up and looks and works great.

I'm glad to hear that we were able to resolve everything. On rare occasion tracks can be bent in transit, but we always work to get them replaced ASAP. Thank you for your review and the picture of your installation...the door looks great!
Excellent quality and service!

I have been very happy with the quality of the hardware I received. Also, mine was a bit of a tricky situation, and the customer service in getting my order correct was excellent. They worked with me to ensure that I had all the right parts to accommodate the extra thick door I was hanging. They had a great selection of different door hardware. If I ever need to do one of these doors again I will definitely get all my parts from them. And the end product came out excellent!

Thank you for your positive review Kevin! It was a pleasure corresponding with you :)
Great customer service

We recently ordered and received hardware for installing a barn door. We were missing one very tiny screw from the door stopper. I emailed Rustic and they responded within hours... not days... and promptly took care of our small problem... which was a big deal to us! Awesome customer service, and we love our new door! Thank you.

Thank you for your positive review Herbie! We always strive to respond to customers ASAP. I'm glad we were able to resolve your issue quickly. Thank you for your patience and understanding.
Excellent Service and Guidance When You Have Questions

I had a great experience. Aidan even caught a mistake on my order and contacted me for confirmation. I would not have received this level of service from a box store.

Thank you for your positive review Steve! I have taken note of Aidan's performance and will be sure to commend him. Please let us know if there is anything else we can do to help :)
Amazing customer service!

Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.

Thank you for your glowing review Elisa! We try our best to respond to our customers quickly and accommodate changes whenever possible. Glad to hear we were able to make it a smooth purchasing experience. Let us know if there is anything else we can do :)
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