Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.

So happy with staff when I called with questions. I expected to wait about two week but my order arrived within one week. I even talked to people in a store looking at other hardware.

This was perfect for the low clearance we had for hanging our barn door. Highly recommend!

Excellent service. I called to place the order because I had technical questions about the product. Aden helped me, answered my questions, and accepted the order. The doors are completed and look beautiful.

Purchased the bypass track system. Good quality. Great customer support. Would order from them again.

I had a need for an unusual size door. They recommended a great productand all of the accessories.

The materials delivered were easy to install and worked out perfectly

This is an awesome door kit and it looks great!

We recently purchased this privacy lock for a rolling barn door installed for a bathroom in a rental property. it is very well made and finished off the door nicely. we will be ordering from your company again.

Both internet chat and in person on the phone, everyone was knowledgeable with the project I needed to achieve. The kit came in quickly and was installed with ease. I would highly recommend rustic rolling doors.

After reading the previous reviews (and the company's gracious responses to them), I decided to order the low profile bypass hardware kit (7'11" track). The kit was shipped quickly and arrived exactly as promised. A+ for product quality. A for video installation instructions. Solid C- for the installation manual, though. First, I am wondering if on page 2, Step-1, part 3 the instructions should read "3) Draw another horizontal line 3 parallel from line 2 at the distance 1 3/8"? The manual I was provided says 3/8". I didn't think that could possible be correct, so I double-checked against the drawing which states 1 3/8". Page 3, the step-4 drawing shows washers between the lower bracket and the nut, but the medium-sized washers provided did not fit the bracket connector. The large washers for the top of the brackets fit, but the medium-sized washers did not. Page 1 seems to indicate that a hex wrench is included with the other hardware, but there was no hex wrench in my delivery (no worries, I had one, but I spent quite a bit of time going through every bag of hardware searching for the hex wrench). Perhaps you could include on page 6, Step-10 that the consumer will need to provide their own screws for the anti-jump pads? I spent another good chunk of time searching the bags for screws for the anti-jump pads. Overall, I am very pleased with Rustic Rolling Doors and highly recommend the low profile bypass hardware kit. I will definitely recommend Rustic Rolling Doors to my other DIY friends, though I may ask if they want to borrow my annotated installation manual.

Great design -easy to follow directions used with video-

I haven’t had the chance to install the doors and hardware yet as I’m am building the doors now. However the customer service when I loved my order was phenomenal and my package arrived promptly. Thanks!

Really nice quality product. Would definitely purchase again.

The hardware is high quality and easy to install your self.

Looks Great!
Greg

Great website. Great products. Great service. I have no complaints!

All went good no real issues. Although I did have to work around the instructions a little using common sense and a level we got the job done. Side note the materials all were there and of good quality.

Love

Guides work well easy to install and adjust

Did research on other hardware kits and found yours above others and your kit did not disappoint thank you for your concern on our project. Will send a picture THANKS AGAIN.

The hardware is heavy duty and fits together easily. It looks like the finish will last forever. The doors glide nicely, too. One piece of hardware was drilled backwards, but they were quick to ship a replacement.

Solid product

I have not final installed everything yet but it all arrived packaged nicely and was easy to follow for the directions, shouldn't be a problem going forward...

Well constructed works great easy to install and well concealed along the track

Great hardware

Watched the video on YouTube and me and my dad had it up no problem ! Looks fantastic with my white barn doors and black handles

Yes this is a very good product and was easy to install. would purchase it again

This kit took me about a day (total time) to install. It looks and works great.

We are so happy with our purchase. Finding the perfect length for our space was key to mading installation a breeze. Also, fast shipping. The only place I found that could get it to us in the time frame that we needed. Very happy. Thank you.

great product and service, thanks

I recently purchased and installed an 18' bypass barn door kit by Rustic Rolling Doors. The hardware looks amazing and operates nicely. All the parts came nicely packaged and promptly shipped. I found it easy to install using their directions and videos. Their hardware has an authentic feel and is made of quality materials. The track holding my heavy doors is strong and sturdy. Everyone who sees this door system is very impressed. I highly recommend this product.

It has been a great experience working with with your company

Great customer service & love the hardware I purchased for my new barn doors.

I ordered an Arrow hanger mini barn door hardware kit from Rolling Rustic Doors for a tv cabinet I designed for a local wood shop to build. the shop used weathered barn siding and the arrow hardware kit and the end product came out excellent. 100% satisfied with everything and everyone involved.

All the hardware was great with this purchase. The only problem was the top mounted rollers where incompatible with the door I built. Rustic staff were super helpful in returning just the rollers for rollers that mounted to the face of the door.