Customer service was as good as it can get. I had a couple of questions which they answered immediately and then they followed up. Like gettin service from a local family owned store.

All the hardware we ordered worked out perfectly. We had a tight space to fit in the track and rollers between the ceiling and top of door. Everything went in perfect with fractions of an inch to spare! Rolls great and with young kids we did soft close kits for a double door system on both the open and close side. Everything works great. Soft close kits took 5 min to install.

When I ordered the hardware it shipped the same day and was here within a week. Everything was here that I had ordered and it was easy to install. They even followed up to make sure everything was received to my satisfaction. Definitely will order from here again. Great company to work with.

Rep over the phone was professional, polite and knew the product. every thing came in as ordered and no damage.

I put in an unusual size door - they worked with me to see I got what I needed to do the job. Very service oriented

The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.

Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!

We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!

It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!

I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!

Fast shipping and great quality. Looks amazing

We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.

Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.

Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!

I had a very positive experience with your product very happy with how it works

We received the hardware quickly when we needed it and are very happy with the quality and the look. Customer service has been exceptional. Highly recommend!

Just as described. Quality components. 2 person assembly.

The hardware was great. No installation problems, it worked perfectly and the homeowners were delighted.

I love my barn door hardware.

Before my hardware shipped, a customer service representative contacted me to verify that the hardware I ordered would match my needs. Adjustments were made, and the hardware shipped was perfect. This was my first time installing barn door hardware, and the directions were clear. I did use the video demonstration in addition to the written instructions, and the installation went smoothly. It is beautiful hardware.

The wood is so nice we won’t stain them!

I have been very happy with the quality of the hardware I received. Also, mine was a bit of a tricky situation, and the customer service in getting my order correct was excellent. They worked with me to ensure that I had all the right parts to accommodate the extra thick door I was hanging. They had a great selection of different door hardware. If I ever need to do one of these doors again I will definitely get all my parts from them. And the end product came out excellent!

We recently ordered and received hardware for installing a barn door. We were missing one very tiny screw from the door stopper. I emailed Rustic and they responded within hours... not days... and promptly took care of our small problem... which was a big deal to us! Awesome customer service, and we love our new door! Thank you.

I had a great experience. Aidan even caught a mistake on my order and contacted me for confirmation. I would not have received this level of service from a box store.

Well searching late at night for hardware, I had some questions and placed an online inquiry and didn't expect any answers until the next day (if that), I had an email response within an hour!
Placed my order, then decided to upgrade. I sent an email at the crack of dawn and everything has been easily changed. Thanks Rustic Rolling Door for helping this barn door newbie figure this out.

So happy with staff when I called with questions. I expected to wait about two week but my order arrived within one week. I even talked to people in a store looking at other hardware.

This was perfect for the low clearance we had for hanging our barn door. Highly recommend!

Excellent service. I called to place the order because I had technical questions about the product. Aden helped me, answered my questions, and accepted the order. The doors are completed and look beautiful.

Purchased the bypass track system. Good quality. Great customer support. Would order from them again.

I had a need for an unusual size door. They recommended a great productand all of the accessories.

The materials delivered were easy to install and worked out perfectly

This is an awesome door kit and it looks great!

We recently purchased this privacy lock for a rolling barn door installed for a bathroom in a rental property. it is very well made and finished off the door nicely. we will be ordering from your company again.

Both internet chat and in person on the phone, everyone was knowledgeable with the project I needed to achieve. The kit came in quickly and was installed with ease. I would highly recommend rustic rolling doors.