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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.
My bypass barn door hardware arrived promptly and was easy to install. I appreciate your great customer service also.
Very Responsive and accommodating g when I wanted to change the size of rail.
Love the product! We have been searching for a quality rail and door rollers and found your company. Thank you so much!
The track arrived on time. It is very solid and well made. I (58 year old woman) installed it by myself. The directions were good, but could have better illustrations. It turned out beautifully, just like the picture.
Sky from Rustic Rolling Doirs was a pleasure to work with. We ordered two different types of tracks from the company. Both were of great quality and were shipped promptly with all of the hardware needed. In the middle of our project we changed the size of one opening. Sky was courteous and professional and assisted us with the return of one track and the shipment of the new track. He made the process effortless. We would definitely refer Rustic Rolling Doors to friends and family.
Customer service was as good as it can get. I had a couple of questions which they answered immediately and then they followed up. Like gettin service from a local family owned store.
All the hardware we ordered worked out perfectly. We had a tight space to fit in the track and rollers between the ceiling and top of door. Everything went in perfect with fractions of an inch to spare! Rolls great and with young kids we did soft close kits for a double door system on both the open and close side. Everything works great. Soft close kits took 5 min to install.
When I ordered the hardware it shipped the same day and was here within a week. Everything was here that I had ordered and it was easy to install. They even followed up to make sure everything was received to my satisfaction. Definitely will order from here again. Great company to work with.
Product worked exactly as described and all information from the sales rep I spoke to was accurate. Product was received quickly. Overall great experience and for a reasonable price
Rep over the phone was professional, polite and knew the product. every thing came in as ordered and no damage.
I put in an unusual size door - they worked with me to see I got what I needed to do the job. Very service oriented
The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.
Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!
We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!
It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!
I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!
Fast shipping and great quality. Looks amazing
We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.
Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.
Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!