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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org
I have purchased 5 track systems from rustic rolling doors and have received exactly what I ordered in a timely fashion for my customers. The tracks are easy to install and look great!
The soft close hardware is a must for your barn door. My contractor hadn't used them before and he can't stop raving about them!
Nice hardware, installed easy, shipped and packaged well. Nice unit, will be ordering more.
The hardware arrived in good condition, well packaged. The instructions were easy to follow. The quality of the track, rollers and hardware are very good. The finish on all pieces is very nice. I ordered a Bypass track kit with 2 - 5ft tracks. I cut a little off each track to fit my 9ft 8 inch room. I made 2 doors. they are 6 ft 2 inches wide, 7 ft 6 inches tall each. They weigh about 90 lbs each. The track is solid, the rollers are quiet and the doors move very easy, better than I expected. I found a lower price on a competitors web site. I e-mailed Rustic Rolling Doors, and the matched the price. Nice Company to do business with, I have no problem recommending their Bypass kit.
Very high-quality and fast delivery! I also received all parts and had lots of communication during the order process. Excellent customer service! Will buy from them again.
Love the hardware, looks and function
Everything was as advertised. It was simple to install and looks great. I am very happy with the results.
Every thing went well good instructions
great service from this company also they know what they're talking about I know how to fill my order when I don't know what I need I would recommend them to anyone
I am very pleased with the product and the way that customer service has handled my questions and a small exchange. I ordered the hardware during the quarantine and I thought that shipping might be delayed but it was not. The materials that the rail and hardware are made of and their finish are really nice. I really wanted the spoked wheels but found out, after I started the install, that my ceiling clearance was too short. Rustic Rolling Doors helped with the exchange to smaller rollers and I am looking forward to completing my installation. The video showing an installation of the hardware was very helpful and I reviewed it a few times during the first part of the installation. I recommend Rustic Rolling Doors.
We haven't installed it yet but the hardware looks to be good quality. Customer service has been great helping with product questions pre and post purchase.
wanted to send a couple photos of my installation. Not quite done. Deciding on a door pull!! Thanks
Although I haven’t installed my barn door yet, I have to rave about the customer service from Rustic Rolling Doors! Once I placed my order, they called me directly to check to see
If I had ordered correctly. Unbeknownst to me, I hadn’t, and we were able to correct the order before anything was shipped. Today, I received another call asking if I had any questions about installation. Boy, did I! Sky was able to answer my questions and provide me with one more part I will need due to the construction of our house. Hopefully, installing the door goes smoothly, but if it doesn’t, I’m confident I would receive help from this great company!
The barn door hardware exceeded our exceptions. Installation was easy and now we have a completely transformed room. Thank you!
1st time ordering from Rustic. Phoned in a question and received great information. The hardware I ordered was delivered as expected. Installation was easy. Good solid product! Thanks
This is a great product. Does it right. Easy to install.
My contractor installed it for me and it looks great. We have not yet installed the soft close door components, but will do that soon. Thanks so much for everything!
Product is well made and will work for several projects i have going on.
Will order again!
I had a great experience with Rustic Rolling Doors. Prior to my order I had a specific question that was answered promptly and with all the information I requested. They even advised I get some parts locally as they were currently out of stock. That was much appreciated. The hardware shipped fast, looked great, was high quality and went together perfectly. I’m happy I chose them and not a larger competitor.
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.