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Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or is made to order) we will process the charges and submit the order for shipment.
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at firstname.lastname@example.org.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to email@example.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to firstname.lastname@example.org and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
All request for returns must be sent to email@example.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are made to order, so they are not eligible for returns. Please double check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors), photos are required as proof of claim.
This product is amazing. Heavy duty and quality. The only disappointment was the pre-drilled holes were not spaced 16 inches apart so I had to drill some new holes so the bolts were in the studs. I still highly recommend this product.
Great set of hardware for a barn.
Had the bar in the wall in no time the 1 7/8” block worked great keeping the rollers the correct distance from the door.
Fits the look in my trophy room and bathroom.
Wish I could put a photo in of the final results.
Good Quality product. Best using a router rather than trying to chisel.
We are so pleased with our installation of our barn doors. Rustic Rolling doors was super helping us out and getting our hardware to us . The videos are super helpful that they provide. Thank y’all so much for all the help
I thought the price was a bit steep....but after a year of use (kids slamming doors open and closed) they are holding up great!
Dont buy the cheap crap on amazon....you will not be disappointed in these high quality doors.
Purchased the double barn bypass doors.
Items shipped very quickly. Excited to begin construction project so that track can be installed
We love the low profile mini barn door hardware we purchased. The instructions were very clear and it works great! 😊
Pretty pleased with the doors, good quality. My only recommendation would be to router out the track slot, but outside of that, this is exactly what I wanted. Thanks.
High quality part that looks great
Great quality, easy to install and looks beautiful. Made my door which works perfectly with the hardware.
Install pretty easy and works as expected
Just finished installing 3 door bypass. Instructions were complete and easily understood. I am completely satisfied and customer service (specifically Angelo) is top notch!
great service and product . Wide selections , will buy again
Delivery On - Time
Door Hardware just what I expected