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Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or being custom made) we will process the charges and submit the order for shipment.
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at firstname.lastname@example.org.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to email@example.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to firstname.lastname@example.org and we will ensure that you are shipped the right parts.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
All request for returns must be sent to email@example.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Custom orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are custom made to order, so they are not eligible for returns. Please double check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors) with no questions asked, although photos may be required.
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.
My bypass barn door hardware arrived promptly and was easy to install. I appreciate your great customer service also.
Very Responsive and accommodating g when I wanted to change the size of rail.
Love the product! We have been searching for a quality rail and door rollers and found your company. Thank you so much!
The track arrived on time. It is very solid and well made. I (58 year old woman) installed it by myself. The directions were good, but could have better illustrations. It turned out beautifully, just like the picture.
Sky from Rustic Rolling Doirs was a pleasure to work with. We ordered two different types of tracks from the company. Both were of great quality and were shipped promptly with all of the hardware needed. In the middle of our project we changed the size of one opening. Sky was courteous and professional and assisted us with the return of one track and the shipment of the new track. He made the process effortless. We would definitely refer Rustic Rolling Doors to friends and family.
Customer service was as good as it can get. I had a couple of questions which they answered immediately and then they followed up. Like gettin service from a local family owned store.
All the hardware we ordered worked out perfectly. We had a tight space to fit in the track and rollers between the ceiling and top of door. Everything went in perfect with fractions of an inch to spare! Rolls great and with young kids we did soft close kits for a double door system on both the open and close side. Everything works great. Soft close kits took 5 min to install.
When I ordered the hardware it shipped the same day and was here within a week. Everything was here that I had ordered and it was easy to install. They even followed up to make sure everything was received to my satisfaction. Definitely will order from here again. Great company to work with.
Product worked exactly as described and all information from the sales rep I spoke to was accurate. Product was received quickly. Overall great experience and for a reasonable price
Rep over the phone was professional, polite and knew the product. every thing came in as ordered and no damage.
I put in an unusual size door - they worked with me to see I got what I needed to do the job. Very service oriented
The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.
Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!
We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!
It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!
I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!
Fast shipping and great quality. Looks amazing
We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.
Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.
Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!