You have no items in your shopping cart.
You have no items in your shopping cart.
Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or is made to order) we will process the charges and submit the order for shipment.
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at email@example.com.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to firstname.lastname@example.org and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to email@example.com and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
All request for returns must be sent to firstname.lastname@example.org. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are made to order, so they are not eligible for returns. Please double check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors), photos are required as proof of claim.
We really like this product. Everything is heavy duty, rolls nicely, has a nice finish and weight and the kits were nicely packaged and shipped quickly without damage, but there are definitely some improvements that could be made to assist with various installation methods. Some Improvements or comments to help others:
Soft close will not work with the front door in a single track bypass due to the actuator being mounted on the top of the door which is appx 4" from the track where the soft close mechanism is.
As they mention in the Q&A, f you do not have continuous backing either in the wall or exposed, installation will be extremely difficult if a splice is needed- the bolt holes on each side of the splice are only 6" from each end resulting in a 12" oc spacing, so it is likely 1/2 of the track will not align with the typical 16" OC studs (we ended up getting some 5/16" bolts and toggle anchors for a few connections to the wall, which we now need to paint).
We forgot to account for the exposed 1/4" thick bolt heads on the back of the back door straps- these may cause clearance issues to door trim depending on your door thickness- We ended up countersinking and shortening the bolts through the door to provide clearance to our trim.
I would recommend roller guides for use with both the front and back door. Figuring out where to put these on a double bi-pass took some thinking through and modifications to work properly without guides in the middle of the door on the floor. We put one on the trim/ floor to the open side (Left) of the door frame and mounted another to the right side front of the back door to hold the front door plumb when open or closed.
Overall a nice product, just a few things for installers to consider with this door type .
I made a custom barn door for my customer and needed a way to open and close the door from the back side. This flush handle was just what I needed. It is very well manufactured and relatively easy to install especially if you have a plunge router.
We purchased barn door hardware here because they provided excellent dimensions of their hardware and installation on their website. Our order was shipped promptly and arrived on time. The packaging was so helpful—separate well-labeled boxes for each assembly. This company definitely takes pride in their product and it shows. Recommend without ANY reservation.
I absolutely love the look of this barn door hardware on my custom made Plantation Shutter doors! It's a well manufactured product with a clean and sharp look. The doors roll so smoothly on the rails. Besides that fact that I didn't calculate the thickness of my door, and had to put about 7 washers between the door and the nut to make the long bolt fit, installation was a breeze. I did call customer service to see if they had shorter bolts and they said yes no problem we'll get them right out to ya. I got a confirmation email today that the bolts on on their way. Great product, great customer service!! Would happily recommend these folks and their product!!
Truely a great product . Solid steel construction.
Easy to follow directions too
From start to finish Rustic Rolling doors had answered every intricate question I had along the way. As a project manager communication is the key to getting a great end result. This company had stepped up at every challenge and highly suggest them if you going to try and tackle a complicated project. The doors are to spec and they are really stunning and of great quality. We used the low profile bypass barn door hardware kit 11' and had to cut it down to fit, the doors were a massive 48" x 96" barn craft plank door color winter made of knotty alder I think. Could not had even expected it to come out to pretty. Thanks guys!!
Great product, very good quality! Instructions were excellent! Would definitely purchase from them again!
We are so pleased with our installation of our barn doors. Rustic Rolling doors was super helping us out and getting our hardware to us . The videos are super helpful that they provide. Thank y’all so much for all the help
I thought the price was a bit steep....but after a year of use (kids slamming doors open and closed) they are holding up great!
Dont buy the cheap crap on amazon....you will not be disappointed in these high quality doors.
Purchased the double barn bypass doors.
We love the low profile mini barn door hardware we purchased. The instructions were very clear and it works great! 😊
Pretty pleased with the doors, good quality. My only recommendation would be to router out the track slot, but outside of that, this is exactly what I wanted. Thanks.
High quality part that looks great
Great quality, easy to install and looks beautiful. Made my door which works perfectly with the hardware.