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Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or being custom made) we will process the charges and submit the order for shipment.
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at firstname.lastname@example.org.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to email@example.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to firstname.lastname@example.org and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
All request for returns must be sent to email@example.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Custom orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are custom made to order, so they are not eligible for returns. Please double check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors) with no questions asked, although photos may be required.
I have purchased 5 track systems from rustic rolling doors and have received exactly what I ordered in a timely fashion for my customers. The tracks are easy to install and look great!
The soft close hardware is a must for your barn door. My contractor hadn't used them before and he can't stop raving about them!
Nice hardware, installed easy, shipped and packaged well. Nice unit, will be ordering more.
The hardware arrived in good condition, well packaged. The instructions were easy to follow. The quality of the track, rollers and hardware are very good. The finish on all pieces is very nice. I ordered a Bypass track kit with 2 - 5ft tracks. I cut a little off each track to fit my 9ft 8 inch room. I made 2 doors. they are 6 ft 2 inches wide, 7 ft 6 inches tall each. They weigh about 90 lbs each. The track is solid, the rollers are quiet and the doors move very easy, better than I expected. I found a lower price on a competitors web site. I e-mailed Rustic Rolling Doors, and the matched the price. Nice Company to do business with, I have no problem recommending their Bypass kit.
Very high-quality and fast delivery! I also received all parts and had lots of communication during the order process. Excellent customer service! Will buy from them again.
Love the hardware, looks and function
Everything was as advertised. It was simple to install and looks great. I am very happy with the results.
Every thing went well good instructions
great service from this company also they know what they're talking about I know how to fill my order when I don't know what I need I would recommend them to anyone
I am very pleased with the product and the way that customer service has handled my questions and a small exchange. I ordered the hardware during the quarantine and I thought that shipping might be delayed but it was not. The materials that the rail and hardware are made of and their finish are really nice. I really wanted the spoked wheels but found out, after I started the install, that my ceiling clearance was too short. Rustic Rolling Doors helped with the exchange to smaller rollers and I am looking forward to completing my installation. The video showing an installation of the hardware was very helpful and I reviewed it a few times during the first part of the installation. I recommend Rustic Rolling Doors.
We haven't installed it yet but the hardware looks to be good quality. Customer service has been great helping with product questions pre and post purchase.
wanted to send a couple photos of my installation. Not quite done. Deciding on a door pull!! Thanks
Although I haven’t installed my barn door yet, I have to rave about the customer service from Rustic Rolling Doors! Once I placed my order, they called me directly to check to see
If I had ordered correctly. Unbeknownst to me, I hadn’t, and we were able to correct the order before anything was shipped. Today, I received another call asking if I had any questions about installation. Boy, did I! Sky was able to answer my questions and provide me with one more part I will need due to the construction of our house. Hopefully, installing the door goes smoothly, but if it doesn’t, I’m confident I would receive help from this great company!
The barn door hardware exceeded our exceptions. Installation was easy and now we have a completely transformed room. Thank you!
1st time ordering from Rustic. Phoned in a question and received great information. The hardware I ordered was delivered as expected. Installation was easy. Good solid product! Thanks
This is a great product. Does it right. Easy to install.
My contractor installed it for me and it looks great. We have not yet installed the soft close door components, but will do that soon. Thanks so much for everything!
Product is well made and will work for several projects i have going on.
Will order again!
I had a great experience with Rustic Rolling Doors. Prior to my order I had a specific question that was answered promptly and with all the information I requested. They even advised I get some parts locally as they were currently out of stock. That was much appreciated. The hardware shipped fast, looked great, was high quality and went together perfectly. I’m happy I chose them and not a larger competitor.
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.