Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or is made to order) we will process the charges and submit the order for shipment.
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at email@example.com.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to firstname.lastname@example.org and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to email@example.com and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
All request for returns must be sent to firstname.lastname@example.org. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are made to order, so they are not eligible for returns. Please double check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors), photos are required as proof of claim. Damage to doors must be noted and reported at the time of delivery.
We've been looking for a top mount kit to hang double barn doors from, for quite some time. Given the unique space, we needed a mount that was sleek, durable and fit the overall decor of the area. Rustic Rolling Door's option was far and away the best we found, and we couldn't be more pleased with the outcome. If you're looking for quality product, great service and fair pricing, look no further than Rustic Rolling Doors.
Solid, heavy duty pull handle in black color. If you’re looking for high end quality product this is a great option. Very satisfied.
Great quality in all respect. Easy install.
Would definitely buy again.
Very easy to install. Love the dragons 🐉
Cheers. Look for pictures soon on our webpage
Soft close was easy to install and works perfectly.
Love the hardware for my barn doors. They roll quietly and they were not overly expensive. Thank you for your prompt delivery and quality product.
The doors are beautiful, we are ordering two more!
Precisely the item we were looking for and of exceptional quality!
Sturdy, classy, well-made hardware. Added a barn door to our basement den, to give privacy to overnight guests. The hardware is strong enough to support our extra large, heavy, custom-made door. Looks great too! I recommend their products. Customer service is first-rate. Thank you RRD!
Converted the existing glass double French doors with your op mount double barn door kit. Installation was straightforward. All hardware was exactly as indicated.
Purchase the classic strap track for my door service was great and the response to emails and/or calls was fast needed some extra parts because my would not hang correctly because my door was thicker than normal they were quick to offer solutions to help me get the job done
Your hardware kit for my barn door was top notch and easy to install. Very satisfied with the results.
After researching multiple places to purchase barn doors I decided to purchase them here. I ordered 4 doors and all hardware. From the beginning the customer service was top notch and very helpful with all my questions. The doors arrived on time and are amazing. They are great quality and I’m very happy with my purchase!
Especially like this decorative Barn Door Kit I couldn’t find in stores. They aren’t so big & bulky to fit in smaller space too. Works well for us.