Classic Strap Single/Double Barn Door Hardware Kit

Order Confirmation
Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or being custom made) we will process the charges and submit the order for shipment. 

Order Shipment
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at info@rusticrollingdoors.com.

Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to info@rusticrollingdoors.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to info@rusticrollingdoors.com and we will ensure that you are shipped the right parts.

Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.

Returns
All request for returns must be sent to returns@rusticrollingdoors.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:

Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Custom orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors. 

Barn Doors: All of our barn doors are custom made to order, so they are not eligible for returns. Please double check your measurements before placing an order. 

Any components missing or damaged in transit will be replaced or repaired (for barn doors) with no questions asked, although photos may be required. 

Frequently Asked Questions

Hardware Specifications

Q: What length of a track should I order?

A: This is dependent on the amount of clearance you have on at least one side of your doorway. If you want to be able to access your entire doorway, then it is recommended that you order a hardware kit that is twice as long as the combined width of your doors. For example if you are installing a single 4’ door, you will want to order a hardware kit with an 8’ track. If you are mounting two 3’ doors, then you will want to order a 12’ track ((3’ + 3’) x 2 = 12’). If you don’t have the necessary clearance for both doors, then you may want to consider one of our Bypass Barn Door Hardware Kits. You can browse our selection of bypass kits HERE.

Q: How much extra track length do I need in order to accommodate the door stops? For example: if I need a 6’ track, should I order the 6’ 7” hardware kit so that my doors will go right to the 6’ mark?

A: You do not have to accommodate for the doors stops. The door stops are typically installed several inches in from the end of the track, but the door hangers are also installed several inches in from each side of the door. So when your door is in the open position, the edge of the door will be flush with the edge of the track. Order the length of track you will require for your installation. If you need a 6’ track, then order a 6’ track.

Q: How far apart are the pre-drilled spacer holes?

A: That is dependent on the length of the track in the hardware kit you are ordering. See page 10 of the installation manual for the spacer hole distances. The installation manual can be found HERE. If the distance between the spacer holes doesn’t match the distance between the studs in your wall, then it is recommended that you first mount a header board to your studs and then mount the hardware kit to your header board. Mounting a header board is always recommended as it adds greater stability to your barn door installation.

Q: What is the distance from the wall to the outside of the door?

A: The distance from the wall to the outside the door is 2-1/4”.

Q: What is the distance from the wall to the inside of the door?

A: The distance from the wall to the inside of the door can be calculated using the following formula: (2-1/4") - (thickness of door). For example, if your door is 1-1/2" thick then you will apply the following formula: (2-1/4") - (1-1/2") = 3/4". In this example the distance between the wall and the inside of your inner door is 3/4".

Q: What thickness of doors can the harware kit accommodate?

A: The kit is designed for doors between 1-3/8” to 1-3/4” thick. If your doors are less than 1-3/8” thick or greater than 1-3/4”, then you will require shorter or longer hex bolts to mount the hanger to your door. If the door is greater than 2” thick, then you will require spacer extensions so that the doors can pass each other. The maximum door thickness is 2-1/2”. Spacer extenders and longer/shorter hex bolts can be provided at a surcharge. To order spacer extenders and/or hex bolts click HERE and order the correct option for your door thickness, number of doors and track length. If you have any questions, call us at 1-800-997-5085 or send us an email at info@rusticrollingdoors.com.

Q: Are the hardware kits available in custom sizes?

A: No, they are only available on the sizes listed on the website. If you require an irregular length, we recommend that you order the next size up and then cut down the track to the length you need. It doesn’t compromise the integrity of the track.

Q: What track lengths do you have available?

A: Our bypass hardware kits are available in the following track lengths: 4', 4' 6", 5', 5' 6", 6', 6' 7", 7', 7' 6", 7' 11", 9', 10', 11', 12', 13', 14', 15', 15' 10', 18' and 20'. To select your track length, choose the “Track Length” option, which is found below the price on the product page.

Q: Are the hardware kits available in any other finishes than just Flat Black?

A: No, the hardware kits listed on the website are only available in a Flat Black finish. However, we can do custom bypass kits through a different manufacturer. If you would like a quote, give us a call at 1-800-997-5085 or send us an email at info@rusticrollingdoors.com.

Installation

Q: The pre-drilled spacer holes on the track don’t match the studs in my wall. What can I do?

A: Often times the studs in your wall won’t be aligned with your doorway in such a way that your studs line up with the hardware kit track. In this case, you will want to mount a header board to the studs above the doorway and then mount the hardware to the header board. This will increase the stability of your barn door hardware installation and allow you to mount your hardware kit anywhere along the header board.

Q: Can I cut the track (rail)?

A: Yes, as mentioned above you can cut the track down to the size you need without having it compromise the integrity of the track. You can use any saw that is designed to cut steel, including a hacksaw or reciprocating saw. Then soften the edges with a circular grinder or metal file. Finish the edges with a course grit sand paper. Most black spray paint can be to touch up the cut end as it won't be noticeable. For a more exact match, bring the cut-off end of the track to a paint store and have them to a color match.

Q: Does the hardware kit contain all of the parts I will require to mount my barn doors?

A: Yes, the only things you will need to provide are the doors and any handles for the doors. All of the other components required to hang your doors are included in the hardware kit.

Q: I lost my copy of the installation instructions. Can I download another copy from your website?

A: Yes, you can find a PDF of the hardware kit installation instructions HERE (Spoke Wheel Single/Double Barn Door Hardware Kit installation manual is HERE).

Shipping

Q: When will my hardware kit be delivered?

A: Orders are generally processed and shipped within 2 business days of the order date. Courier delivery typically takes 3-4 business days, depending on which region they are being shipped to.

Q: Do you ship internationally?

A: No, unfortunately we only ship to the continental USA. We do ship to freight forwarding addresses, so you could use a freight forwarding company to ship your hardware kit internationally.

Q: Where are the hardware kits shipped from?

A: Atlanta, Georgia.

General

Q: What is the difference between each style of the Single/Double Barn Door Hardware kits?

A: All of the other hardware kits are the same. The only difference is the hanger style, so if you are undecided, choose your hardware kit based on the hanger style you like best.

Q: How much clearance is required above the doorway?

A: The Horseshoe hardware kit requires 4-3/8” of clearance and the Low Profile hardware kit requires 4-5/8” of clearance. All of the others require between 5” – 6” of clearance. Please call us at 1-800-997-5085 or send us an email at info@rusticrollingdoors.com for specifications.

Q: Do you sell a bypass barn door hardware kits?

A: Yes, you can browse our selection of bypass barn door hardware kits HERE

Q: Which soft close mechanism on your website is compatible with this hardware kit?

A: The compatible soft close mechanism is simply called “Barn Door Soft Close” on our website and it can be found HERE.

BARN DOOR HARDWARE KIT INSTALLATION MANUAL

CLASSIC STRAP BARN DOOR HARDWARE KIT SPECIFICATION DRAWINGS

We work hard to ensure that we are bringing you the best prices available online. We want you to feel confident that you are getting the lowest price for the products we are offering. If you find this product at a lower price on a competitor’s website within 30 days of your purchase date, let us know and we will refund the difference. If you find that our site has a lower price for a product you ordered from us within 30 days, we will also refund the difference.

To request a partial refund, send us a link to the product on our website or on a competitor’s website, and we will process the credit accordingly. 

Price Match Guarantee rules and limitations:

• You must have purchased the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates, discount codes and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• We reserve the right to limit the amount of the Price Match Guarantee refund to the amount of net profit as to not incur a loss