Hardware Specifications
Q: What length of a track should I order?
A: This is dependent on the amount of clearance you have on at least one side of your doorway. If you want to be able to access your entire doorway, then it is recommended that you order a hardware kit that is twice as long as the width of your door (for a single door) or twice as wide as the combined width of your doors if you have double doors. For example, if you are installing a single 4’ door, you will want to order a hardware kit with an 8’ track. If you are mounting two 3’ doors, then you will want to order a 12’ track ((3’ + 3’) x 2 = 12’). If you don’t have the necessary clearance on either side of the doorway for both doors, then you may want to consider one of our Bypass Barn Door Hardware Kits. You can browse our selection of bypass kits HERE.
Q: How much extra track length do I need in order to accommodate the door stops? For example: if I need a 6’ track, should I order the 6’ 7” hardware kit so that my doors will go right to the 6’ mark?
A: You do not have to accommodate for the door stops. The door stops are typically installed several inches in from the end of the track, but the door hangers are also installed several inches in from each side of the door. So when your door is in the open position, the edge of the door will be flush with the edge of the track. Order the length of track you will require for your installation. If you need a 6’ track, then order a 6’ track.
Q: How far apart are the pre-drilled spacer holes?
A: That is dependent on the length of the track in the hardware kit you are ordering. See the spec sheet in the "Resources" section on the product page for the spacer hole distances. If the distance between the spacer holes doesn’t match the distance between the studs in your wall, then it is recommended that you first mount a header board to your studs and then mount the hardware kit to your header board. Mounting a header board is always recommended as it adds greater stability to your barn door installation.
Q: What is the distance from the wall to the outside of the door?
A: The distance from the wall to the outside the door is 2-1/4”.
Q: What is the distance from the wall to the inside of the door?
A: The distance from the wall to the inside of the door can be calculated using the following formula: (2-1/4") - (thickness of door). For example, if your door is 1-1/2" thick then you will apply the following formula: (2-1/4") - (1-1/2") = 3/4". In this example the distance between the wall and the inside of your inner door is 3/4".
Q: What thickness of doors can the hardware kit accommodate?
A: The kit is designed for doors between 1-3/8” to 1-3/4” thick. If your doors are less than 1-3/8” thick or greater than 1-3/4”, then you will require shorter or longer hex bolts to mount the hanger to your door. If the door is greater than 2” thick, then you will require spacer extensionders so that the doors can pass each other. The maximum door thickness is 2-1/2”. Spacer extenders and longer/shorter hex bolts can be provided at a surcharge. To order spacer extenders and/or hex bolts click HERE and order the correct option for your door thickness, number of doors and track length. If you have any questions, call us at 1-800-997-5085 or send us an email at info@rusticrollingdoors.com.
Q: Are the hardware kits available in custom sizes?
A: No, they are only available on the sizes listed on the website. If you require an irregular length, we recommend that you order the next size up and then cut down the track to the length you need. It doesn’t compromise the integrity of the track.
Q: What track lengths do you have available?
A: Our bypass hardware kits are available in the following track lengths: 4', 4' 6", 5', 5' 6", 6', 6' 7", 7', 7' 6", 8', 9', 10', 11', 12', 13', 14', 15', 16', 18' and 20'. To select your track length, choose the “Track Length” option, which is found below the price on the product page.
Q: Are the hardware kits available in any other finishes than just Flat Black?
A: Yes, the hardware kits are available in Brushed Nickel finish as well.
Installation
Q: The pre-drilled spacer holes on the track don’t match the studs in my wall. What can I do?
A: Often the studs in your wall won’t be aligned with your doorway in such a way that your studs line up with the hardware kit track. In this case, you will want to mount a header board to the studs above the doorway and then mount the hardware to the header board. This will increase the stability of your barn door hardware installation and allow you to mount your hardware kit anywhere along the header board.
Q: Can I cut the track (rail)?
A: Yes, you can cut the track down to the size you need without having it compromise the integrity of the track. You can use any saw that is designed to cut steel, including a hacksaw or reciprocating saw. Then soften the edges with a circular grinder or metal file. Finish the edges with coarse-grit sandpaper. Most black spray paint can be to touch up the cut end as it won't be noticeable. For a more exact match, bring the cut-off end of the track to a paint store and have them to a color match.
Q: Does the hardware kit contain all of the parts I will require to mount my barn doors?
A: Yes, the only things you will need to provide are the doors and any handles for the doors. All of the other components required to hang your doors are included in the hardware kit.
Q: I lost my copy of the installation instructions. Can I download another copy from your website?
A: Yes, you can find a PDF of the hardware kit installation instructions HERE
Shipping
Q: When will my hardware kit be delivered?
A: Orders are generally processed and shipped within 3 business days of the order date. Courier delivery typically takes 3-4 business days, depending on which region they are being shipped to.
Q: Do you ship internationally?
A: No, we only ship to the continental USA. We do ship to freight forwarding addresses, so you could use a freight forwarding company to ship your hardware kit internationally. Canadian customers could have orders shipped to a US address (like a friend or family) and pick them up from there.
Q: Where are the hardware kits shipped from?
A: Atlanta, Georgia.
General
Q: What is the difference between each style of the Single/Double Barn Door Hardware kits?
A: All of the other hardware kits are the same. The only difference is the hanger style, so if you are undecided, choose your hardware kit based on the hanger style you like best.
Q: What is the difference between the Classic Strap and Low Profile hardware kits? The hanger design looks the same.
A: The only difference is that the strap (the metal part of the hanger that mounts to the front of the door) on the Classic Strap hanger extends over the top of the wheel to the other side of the wheel. On the Low Profile hanger, the strap goes up to the top of the wheel but does not extend over the wheel. This can be good when there is limited space above the doorway as the Low Profile hanger requires less overhead space above the doorway (for installation), but apart from that, both hanger styles perform equally well and there are no other differences between the two hanger designs. Please see the specification sheets on the product pages to see the difference in design.
Q: How much clearance is required above the doorway?
A: The Low Profile hardware kit requires 4-5/8” of clearance. All of the others require between 5” – 6” of clearance. Please view the specifications sheet in the "Resources" section of the product page.
Q: Do you sell bypass barn door hardware kits?
A: Yes, you can browse our selection of bypass barn door hardware kits HERE
Q: Which soft close mechanism on your website is compatible with this hardware kit?
A: The compatible soft close mechanism is simply called “Barn Door Soft Close x 2” on our website and it can be found HERE.
