Classic Strap Bypass Barn Door Hardware Kit

Order Confirmation
Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or being custom made) we will process the charges and submit the order for shipment. 

Order Shipment
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at info@rusticrollingdoors.com.

Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to info@rusticrollingdoors.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to info@rusticrollingdoors.com and we will ensure that you are shipped the right parts.

Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.

Returns
All request for returns must be sent to returns@rusticrollingdoors.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:

Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Custom orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors. 

Barn Doors: All of our barn doors are custom made to order, so they are not eligible for returns. Please double check your measurements before placing an order. 

Any components missing or damaged in transit will be replaced or repaired (for barn doors) with no questions asked, although photos may be required. 

Frequently Asked Questions

Hardware Specifications

Q: What length of a track should I order?

A: This is dependent on the amount of clearance you have on at least one side of your doorway. If you want to be able to access your entire doorway, then it is recommended that you order a bypass hardware kit that is at least 3 times longer than the width of one of your doors. For example: if your doors are 2’ (24”) wide, then you need to order a bypass kit that has a 6’ long track. 4’ of track will be above the doorway, with the other 2’ extending to either the left of right. When you need to access your doorway, you can slide both doors to one side and “stack” them on top of each other. If you don’t have any/much clearance on either side of your doorway, then just order the kit with the longest track you will be able to fit for your installation. You won’t be able to access the entire doorway, but at least you will be able to access part of it.

Q: How much extra track length do I need in order to accommodate the door stops? For example: if I need a 6’ track, should I order the 6’ 7” bypass kit so that my doors will go right to the 6’ mark?

A:You do not have to accommodate for the doors stops. The door stops are typically installed several inches in from the end of the track, but the door hangers are also installed several inches from the side of the door. So when your door is in the open position, the edge of the door will be flush with the edge of the track.  Order the length of track you will require for your installation. If you need a 6’ track, then order a 6’ track. 

Q: How far apart are the pre-drilled spacer holes?

A: That is dependent on the length of the track in the hardware kit you are ordering. See page 11 of the installation manual for the spacer hole distances. The installation manual can be found HERE. If the distance between the spacer holes doesn’t match the distance between the studs in your wall, then it is recommended that you first mount a header board to your studs and then mount the bypass kit to your header board. Mounting a header board is always recommended as it adds greater stability to your barn door installation. 

Q: What is the distance from the wall to the outside of the outer bypass door?

A: The distance from the wall to the outside of the outer door is 6”.

Q: What is the distance from the wall to the inside of the inner door?

A: The distance from the wall to the outside of the inner door is 2-1/4". Therefore the distance from the wall to the inside of the inner door can be calculated using the following formula: (2-1/4") - (thickness of door). For example, if your door is 1-1/2" thick then you will apply the following formula: (2-1/4") - (1-1/2") = 3/4". In this example the distance between the wall and the inside of your inner door is 3/4". 

Q: What thickness of doors can the bypass kit accommodate?

A: The kit is designed for doors between 1-3/8” to 1-3/4” thick. If your doors are less than 1-3/8” thick or greater than 1-3/4”, then you will require shorter or longer hex bolts to mount the hanger to your door. If the door is greater than 2” thick, then you will require spacer extensions so that the doors can pass each other. The maximum door thickness is 2-1/2”. Spacer extenders and longer/shorter hex bolts can be provided at a surcharge. To order spacer extenders and/or hex bolts click HERE and order the correct option for your door thickness, number of doors and track length. If you have any questions, give us a call at 1-800-997-5085 or send us an email at info@rusticrollingdoors.com.

Q: Are the bypass kits available in custom sizes?

A: No, they are only available on the sizes listed on the website. We recommend that you order the next size up and then cut down the track to the length you need. It doesn’t compromise the integrity of the track.

Q: What track lengths do you have available?

A: Our bypass hardware kits are available in the following track lengths: 4', 4' 6", 5', 5' 6", 6', 6' 7", 7', 7' 6", 7' 11", 9', 10', 11', 12', 13', 14', 15', 15' 10', 18' and 20'. To select your track length, choose the “Track Length” option, which is found below the price on the product page.

Q: Are the bypass kits available in any other finishes than just Flat Black?

A: Yes, the bypass kits are also available in a brushed nickel finish, but can be found in a different product page than the black finish options. You can find the brushed nicke finish bypass kits HERE

Installation

Q: The pre-drilled spacer holes on the track don’t match the studs in my wall. What can I do?

A:  Often times the studs in your wall won’t be aligned with your doorway in such a way that your studs line up with the bypass hardware kit track. In this case, you will want to mount a header board to the studs above your doorway and then mount the bypass hardware to the header board. This will increase the stability of your barn door hardware installation and allow you to mount your hardware kit anywhere along the header board.

Q: I don't quite have enough clearance above my doorway and below my ceiling. Do I have to have 6-3/4" of clearance?

A: In this situation, there are two options: if you have sufficient clearance on either (or one) side of your doorway, you can order a double door, single track hardware kit (found HERE). The double door kits have a required clearance ranging from 4-3/8" to 6". If you do not have sufficient clearance on one or both sides of your doorway, then you could mount a header board over your doorway and have it extend down below the top of your doorway. You would then mount the bypass kit to the header board. Please consult with a contractor for this type of installation if you are not experienced in renovations. 

Q: Can I cut the track (rail)?

A: Yes, as mentioned above you can cut the track down to the size you need without having it compromise the integrity of the track. You can use any saw that is designed to cut steel, including a hacksaw, reciprocating saw or angle grinder.  

Q: I would like to mount more than 2 doors on my bypass kit track, is that possible?

A: Certainly, in the “Additional Hangers” drop down menu select either the “2 Additional Hangers - 3 Doors” if you need to hang 3 doors and “4 Additional Hangers - Four Doors” if you need to hang 4 doors.

Q: Does the bypass kit contain all of the parts I will require to mount my barn doors?

A: Yes, the only things you will need to provide are the doors and any handles for the doors. All of the other components required to hang your doors are included in the bypass kit.

Q: I lost my copy of the installation instructions. Can I download another copy from your website?

A: Yes, you can find a PDF of the bypass hardware kit installation instructions HERE.

Shipping

Q: When will my hardware kit be delivered?

A: Orders are generally processed and shipped within 2 business days of the order date. Courier delivery typically takes 3-4 business days, depending on which region they are being shipped to.

Q: Do you ship internationally?

A: No, unfortunately we only ship to the continental USA. We do ship to freight forwarding addresses, so you could use a freight forwarding company to ship your hardware kit internationally.

Q: Where are the hardware kits shipped from?

A: Atlanta, Georgia.

General

Q: What is the difference between the different styles of Bypass kits?

A: With the exception of the Spoke Wheel Bypass Kit, all of the other bypass kits are the same. The only difference is the hanger style, so if you are undecided, choose your bypass kit based on the hanger style you like best.

Q: How much clearance is required above the doorway?

A: All of the bypass hardware kits require a clearance of 9” from the top of the doorway to the ceiling. The only exception is the Spoke Wheel Bypass Barn Door Hardware kit, which requires 12” of clearance.

Q: Do you sell a single-track bypass kit?

A: Yes, you can find it HERE.

Q: Which soft close mechanism on your website is compatible with this bypass hardware kit?

A: The compatible soft close mechanism is called “Barn Door Soft Close x 2” on our website and it can be found HERE.

BYPASS BARN DOOR HARDWARE KIT INSTALLATION MANUAL

CLASSIC STRAP BYPASS BARN DOOR HARDWARE KIT SPECIFICATION DRAWINGS

We work hard to ensure that we are bringing you the best prices available online. We want you to feel confident that you are getting the lowest price for the products we are offering. If you find this product at a lower price on a competitor’s website within 30 days of your purchase date, let us know and we will refund the difference. If you find that our site has a lower price for a product you ordered from us within 30 days, we will also refund the difference.

To request a partial refund, send us a link to the product on our website or on a competitor’s website, and we will process the credit accordingly. 

Price Match Guarantee rules and limitations:

• You must have purchased the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates, discount codes and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• We reserve the right to limit the amount of the Price Match Guarantee refund to the amount of net profit as to not incur a loss