I purchased an 8’ single bypass hardware kit for a new laundry room that I am building. The quality of the hardware is excellent, but the thing that I am most impressed with is your outstanding Chat/ technical assistance line. I have had every single question answered thoroughly, prior to my purchase, and after receiving the hardware kit as well.
This morning I had a technical question, as I am finishing the door construction. I spoke to Sky C. regarding door size specifications. Sky answered every question exceptionally well, and even offered helpful suggestions regarding door modifications to accommodate the hardware that I ordered. Sky was awesome, and went above and beyond to help alleviate my concerns. I can’t thank you enough for having such high standards, and exceptional employees like Sky!
Thank you for the glowing review Robert! We are happy to hear that Sky was able to help with your queries. The company prides itself with the customer service that it provides and we are glad to hear that it this standard was met. Feel free to reach out to us whenever you need help or if you have any questions. We would also like to see how your final build turned out, you can upload a photo on this review when it's available.
The door hardware works really well and we love the way it looks. My only critique would be to beef up the instructions with more pictures and be more specific about what hardware is optional and what is required since you will have a few pieces left over. We tried watching the videos too and that helped some, but it went really fast and didn't cover this exact set up. In the end, we figured it all out, but the process would've been better and faster with more visual aids in the instructions. Totally recommend this purchase!
Hi Jazmyn, thank you for the feedback and the review! We will take this into consideration and improve on our installation video. When our customers have issues or problems they can easily reach out to us and offer our assistance. We are glad to hear that everything worked well dispite the minor hiccups and we look forward to seeing your final build!
I am so happy I purchased this hardware. It's perfect, looks sleek and modern and was fairly easy to assemble. I would highly recommend!
Thank you for the kind review Deanna, we are happy to hear that the Low Profile bypass was able to fit what you were looking for in a hardware kit. We would love to see how the build turned out, you may update the review with a photo if one is available.
This hardware is awesome and great quality!
Glad to hear Mike, thank you for the awesome review!