We had a small issue after receiving our shipment where some of the pieces were missing and the box was destroyed on one end, which caused some of the parts to fall out during shipment. I contacted customer service and they contacted me immediately and told me what I needed to do to get the missing parts. They shipped out the missing pieces right away with no issues or complaints from the company, thank you. We got all the doors hung and the installation and instructions were spot on and easy to understand. After looking for many months for the right “look” we wanted in our hardware we found this company. All the other products we looked at were cheaply made and didn’t give us the look we wanted but this company has not only made a superior product but their customer service is spot on. Thank you for everything
Thank you for the glowing review Aimee! We are happy to have assisted with your build and the setup looks great! I apologize for all the delays the courier have caused and we have raised multiple concerns with UPS to be a little more careful with our packages. We are happy to hear that despite the issues, you were happy with the overall experience with our company and products. We look forward to your future projects and you may always reach out to us if you need help with anything or if you encounter any issues.
works great, easy install. solid rollers I will order future kits.
Thank you for the kind review David, we are glad to hear that the install worked well and that you are happy with the hardware!
This is a high quality kit. I installed 13' of rail and my door size was over 6' wide--- everything lined up and worked perfectly-- Beefy material for hardware and smooth quiet rollers !! highly recommend it !!!
Thank you for the glowing review Joe! We always aim to provide the highest quality products and hardware to our customers and we are happy to hear that it shows in your build.
I made my own barn door. Building the door (Double Z pattern) was not rocket science, but determining the dimensions and how to hang it requires a little leg work. Barn door installs are more 3-dimensional than one might think.
I found the specifications and instructions useful and would like to add a couple things:
1) The specs say maximum door thickness is 1-11/16" but by recessing the six hanger bolts on the door's inside, I was able to hang a door that's 2-1/8" thick (with a pretty tight clearance between door and header, but it's enough). Note: I mounted the rail to a header board due to uneven stud spacing in the walls, plus I felt it was a better way to support the rail. The recess holes can be made with a 1" Forstner bit (or a 1" chisel bit).
2) I opted to make my own track guide out of 1" angle iron. For my installation, a 3" length was long enough for ample sturdiness while allowing it to remain hidden with the door fully open or closed. I did this because my door had essentially three layers of boards: the inner planks edge-joined sandwiched by the outer Z-patterns. I made the inner planks shorter to give me a 1" deep slot naturally (no routing needed) with a slot width of 3/4". I screwed little plastic furniture feet on either side of the angle iron as the slip-guides, and put candle wax inside the door's slot to make the sliding smooth. I made my own track guide because the one provided seemed a little unsubstantial for the mass of door it was guiding.
Thank you for your detailed and thoughtful review John. Great job on your door and installation, it looks fantastic!
Easy installation great product
Thanks for your review Kevin!