Barn Door FAQs – Rustic Doors
General
Q: What is the lead time on the doors?
A: The manufacturing lead time is 20 business days, so it is typically about 4 weeks from when you order to when the doors are ready to be shipped. Freight shipping takes another 4-6 business days for delivery.
Q: How are the doors shipped?
A: The doors are shipped via national freight LTL carriers (less than truckload). The doors are packaged into a crate on a pallet to protect them during transit. Once the doors have been picked up by the freight line, you will be sent an email with delivery instructions and the tracking number. When the doors arrive at the local terminal closest to the shipping address, you will be called to set up a delivery appointment. On the day of the delivery appointment, the driver will arrive within the appointment time window (typically a 4-hour window) to deliver the doors. The doors will be brought down from the truck and delivered to the curbside. You must inspect the doors for damage before the driver leaves and make note of any damage on the delivery receipt. It’s rare that there is damage, but it is important that the doors are inspected upon delivery. It is a good idea to have a second person to help bring the doors inside.
Q: Do the doors come assembled?
A: Yes, doors are delivered assembled and finished (if a finish option was selected at checkout).
Q: Where are the doors manufactured?
A: The doors are manufactured in Houston, Texas and are shipped from the manufacturing facility there.
Q: Can I return/exchange my doors after I purchase them?
A: The doors are made to order, so once the manufacturing process has begun, the order cannot be canceled. As the doors are custom made, they cannot be returned or exchanged
Q: Is there a warranty on the doors?
A: Yes, there is a 1-year limited warranty on all of our doors.
Q: How do I select the proper size of door for my opening?
A: There are many factors that decide the size of the door that is required. Refer to our blog “Determining the Correct Size of Barn Door for Your Opening”. You can also reach out to us at info@rusticrollingdoors.com or give us a call at 1-800-997-5085 and we’ll help you select the correct size of door for your installation.
Rustic Barn Doors
Q: What are the doors made from?
A: Our rustic barn doors are made from solid planks of Western Red Knotty Alder wood.
Q: Is the design on both sides of the door?
A: No, the design is only on the front side of the door. The backside is vertical horizontal planks. See the image carousel for an image of the back of the door.
Q: What sizes are the doors available in?
A: Most of our rustic style doors are available in width sizes from 24” to 84” and from height sizes from 48” to 96”. You can also reach out to us at 1-800-997-5085 or send us an email to info@rusticrollingdoors.com for a quote.
Q: What finish options are available?
A: The two types of available finish can be found on the product page and in the image carousel. You can select the finish of your choice by selecting the “Finish” dropdown menu option before adding your door to cart.
Q: How thick are the doors?
A: The doors are 1-3/4” at the rails and stiles. The doors are made from ¾” thick planks and 1” thick rails and stiles. The Horizontal and Vertical Iron Plank Doors are made from ¾” thick planks and have a 1” steel border encasing the door.
