Barn Door FAQs – MDF Doors
General
Q: What is the lead time on the doors?
A: The manufacturing lead time is 20 business days, so it is typically about 4 weeks from when you order so when the doors are ready to be shipped. Freight shipping takes another 4-6 business days for delivery.
Q: How are the doors shipped?
A: The doors are shipped via national freight LTL carriers (less than truckload). The doors are packaged into a crate on a pallet to protect them during transit. Once the doors have been picked up by the freight line, you will be sent an email with delivery instructions and the tracking number. When the doors arrive at the local terminal closest to the shipping address, you will be called to set up a delivery appointment. On the day of the delivery appointment, the driver will arrive within the appointment time window (typically a 4 hour window) to deliver the doors. The doors will be brought down from the truck and delivered to the curbside. You must inspect the doors for damage before the drivers leaves and make note of any damage on the delivery receipt. It’s rare that there is damage, but it is important that the doors are inspected upon delivery. It is a good idea to have a second person to help bring the doors inside.
Q: Do the doors come assembled?
A: Yes, doors are delivered assembled and finished (if a finish option was selected at checkout).
Q: Where are the doors manufactured?
A: The doors are manufactured in Houston, Texas and are shipped from the manufacturing facility there.
Q: Can I return/exchange my doors after I purchase them?
A: The doors are made to order, so once the manufacturing process has begun, the order cannot be cancelled. As the doors are custom made to, they cannot be returned or exchanged
Q: Is there a warranty on the doors?
A: Yes, there is a 1 year limited warranty on all of our doors.
Q: How do I select the proper size of door for my opening?
A: There are many factors that decide the size of the door that is required. Refer to our blog “Determining the Correct Size of Barn Door for Your Opening”. You can also reach out to us at info@rusticrollingdoors.com or give us a call at 1-800-997-5085 and we’ll help you select the correct size of door for your installation.
MDF Barn Doors
Q: What are the doors made from?
A: The doors are made from solid MDF (Medium Density Fiberboard). The are made from 3 pressed MDF sheets (1/2” thick) to make for a 1-1/2” thick door.
Q: How wide are the stiles?
A: 5” wide
Q: How thick are the MDF doors?
A: 1-1/2” thick
Q: What finishes are the MDF doors available in?
A: They come in a primed white finish. They can either be painted later or left white. No other finish options are available.
Q: What sizes are the MDF doors available in?
A: They are available in width sizes 32”, 36”, 42”, 48” and length sizes 80”, 84”, 96”.
Q: Are the MDF doors heavy or lightweight?
A: The doors are fairly heavy and very sturdy. When mounted on a flat-track hardware kit, they are not difficult to open or close.
