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The unique diagonal lines of the Double Z Barn Door give it the feel of the working stables found across the heartland of America today. The symmetry of the double-Z design creates a mirror effect when in a double door configuration, which looks stunning. The Double Z Barn Door is available in two wood finishes:
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Barn Door FAQs – Rustic Doors
General
Q: What is the lead time on the doors?
A: The manufacturing lead time is 20 business days, so it is typically about 4 weeks from when you order to when the doors are ready to be shipped. Freight shipping takes another 4-6 business days for delivery.
Q: How are the doors shipped?
A: The doors are shipped via national freight LTL carriers (less than truckload). The doors are packaged into a crate on a pallet to protect them during transit. Once the doors have been picked up by the freight line, you will be sent an email with delivery instructions and the tracking number. When the doors arrive at the local terminal closest to the shipping address, you will be called to set up a delivery appointment. On the day of the delivery appointment, the driver will arrive within the appointment time window (typically a 4-hour window) to deliver the doors. The doors will be brought down from the truck and delivered to the curbside. You must inspect the doors for damage before the driver leaves and make note of any damage on the delivery receipt. It’s rare that there is damage, but it is important that the doors are inspected upon delivery. It is a good idea to have a second person to help bring the doors inside.
Q: Do the doors come assembled?
A: Yes, doors are delivered assembled and finished (if a finish option was selected at checkout).
Q: Where are the doors manufactured?
A: The doors are manufactured in Houston, Texas, and are shipped from the manufacturing facility there.
Q: Can I return/exchange my doors after I purchase them?
A: The doors are made to order, so once the manufacturing process has begun, the order cannot be canceled. As the doors are custom made, they cannot be returned or exchanged
Q: Is there a warranty on the doors?
A: Yes, there is a 1-year limited warranty on all of our doors.
Q: How do I select the proper size of door for my opening?
A: There are many factors that decide the size of the door that is required. Refer to our blog “Determining the Correct Size of Barn Door for Your Opening”. You can also reach out to us at info@rusticrollingdoors.com or give us a call at 1-800-997-5085 and we’ll help you select the correct size of door for your installation.
Rustic Barn Doors
Q: What are the doors made from?
A: Our rustic barn doors are made from solid planks of Western Red Knotty Alder wood.
Q: Is the design on both sides of the door?
A: No, the design is only on the front side of the door. The back side is vertical horizontal planks. See the image carousel for an image of the back of the door.
Q: What sizes are the doors available in?
A: Most of our rustic style doors are available in width sizes from 24” to 84” and from height sizes from 48” to 96”. You can reach out to us at 1-800-997-5085 or send us an email to info@rusticrollingdoors.com for a quote.
Q: What finish options are available?
A: The two types of available finish can be found on the product page and in the image carousel. You can select the finish of your choice by selecting the “Finish” dropdown menu option before adding your door to cart.
Q: How thick are the doors?
A: The doors are 1-3/4” at the rails and stiles. The doors are made from ¾” thick planks and 1” thick rails and stiles. The Horizontal and Vertical Iron Plank Doors are made from ¾” thick planks and have a 1” steel border encasing the door.
Order Confirmation
Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or is made to order) we will process the charges and submit the order for shipment.
Order Shipment
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at info@rusticrollingdoors.com.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to info@rusticrollingdoors.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to info@rusticrollingdoors.com and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
Returns
All request for returns must be sent to returns@rusticrollingdoors.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are made to order, so they are not eligible for returns. Please double-check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors), photos are required as proof of claim. Damage to doors must be noted and reported at the time of delivery.
Barn Door FAQs – Rustic Doors
General
Q: What is the lead time on the doors?
A: The manufacturing lead time is 20 business days, so it is typically about 4 weeks from when you order to when the doors are ready to be shipped. Freight shipping takes another 4-6 business days for delivery.
Q: How are the doors shipped?
A: The doors are shipped via national freight LTL carriers (less than truckload). The doors are packaged into a crate on a pallet to protect them during transit. Once the doors have been picked up by the freight line, you will be sent an email with delivery instructions and the tracking number. When the doors arrive at the local terminal closest to the shipping address, you will be called to set up a delivery appointment. On the day of the delivery appointment, the driver will arrive within the appointment time window (typically a 4-hour window) to deliver the doors. The doors will be brought down from the truck and delivered to the curbside. You must inspect the doors for damage before the driver leaves and make note of any damage on the delivery receipt. It’s rare that there is damage, but it is important that the doors are inspected upon delivery. It is a good idea to have a second person to help bring the doors inside.
Q: Do the doors come assembled?
A: Yes, doors are delivered assembled and finished (if a finish option was selected at checkout).
Q: Where are the doors manufactured?
A: The doors are manufactured in Houston, Texas, and are shipped from the manufacturing facility there.
Q: Can I return/exchange my doors after I purchase them?
A: The doors are made to order, so once the manufacturing process has begun, the order cannot be canceled. As the doors are custom made, they cannot be returned or exchanged
Q: Is there a warranty on the doors?
A: Yes, there is a 1-year limited warranty on all of our doors.
Q: How do I select the proper size of door for my opening?
A: There are many factors that decide the size of the door that is required. Refer to our blog “Determining the Correct Size of Barn Door for Your Opening”. You can also reach out to us at info@rusticrollingdoors.com or give us a call at 1-800-997-5085 and we’ll help you select the correct size of door for your installation.
Rustic Barn Doors
Q: What are the doors made from?
A: Our rustic barn doors are made from solid planks of Western Red Knotty Alder wood.
Q: Is the design on both sides of the door?
A: No, the design is only on the front side of the door. The back side is vertical horizontal planks. See the image carousel for an image of the back of the door.
Q: What sizes are the doors available in?
A: Most of our rustic style doors are available in width sizes from 24” to 84” and from height sizes from 48” to 96”. You can reach out to us at 1-800-997-5085 or send us an email to info@rusticrollingdoors.com for a quote.
Q: What finish options are available?
A: The two types of available finish can be found on the product page and in the image carousel. You can select the finish of your choice by selecting the “Finish” dropdown menu option before adding your door to cart.
Q: How thick are the doors?
A: The doors are 1-3/4” at the rails and stiles. The doors are made from ¾” thick planks and 1” thick rails and stiles. The Horizontal and Vertical Iron Plank Doors are made from ¾” thick planks and have a 1” steel border encasing the door.
Order Confirmation
Once your order is placed, you will be sent a confirmation email. We have received your order in our system and pre-authorized your credit card. We immediately reach out to our suppliers and confirm that the product is available for shipment and in-stock. If it is on backorder or unavailable, we will void the pre-authorization and contact you via email. If your item(s) are available for shipment (or is made to order) we will process the charges and submit the order for shipment.
Order Shipment
Stock orders will be processed and shipped within 5 business days of the date the order is placed (often sooner). You will receive the tracking information by email within 24 hours from the time your order leaves the warehouse. If you don’t receive tracking information within 6 business days, feel free to follow up at info@rusticrollingdoors.com.
Damages or Missing Components
Inspect your item(s) for damage when they arrive and make note of it when signing for delivery. If they do arrive damaged, send photos of the damage to info@rusticrollingdoors.com and we will process an insurance claim on your behalf. Once you have received your product, take an inventory and make sure it matches the component list in the installation instructions. In the rare case that you are missing any components, send an email to info@rusticrollingdoors.com and we will ensure that you are shipped the right parts. Any damage or issues must be reported within 7 days of receiving the item.
Cancellations and Refunds
If an order of a hardware kit (single, double, bypass or mini), handles or accessories is cancelled before it has been shipped, the customer will be refunded to total amount of the refunded items, including associated shipping charges. Refunds are only issued to the original credit card that was used to place the order. If the order was shipped, shipping charges are not refundable.
Returns
All request for returns must be sent to returns@rusticrollingdoors.com. Please include your order number and the reason for your return. If the return meets the criteria, we will send you further instructions on how to proceed with the return. The return policy varies based on the product category as different products have different terms:
Hardware and Accessories: All standard barn door hardware kits (single, double, bypass and mini), door pulls and accessories are eligible for returns within 30 days of the purchase date. All components must be unused in their original purchased condition. Rustic Rolling Doors will either provide a return shipping label (at their cost) or reimburse the customer for the actual amount paid for return shipping. The customer must provide a scan of the shipping invoice. Once the return has been received and all of the components are accounted for and in good condition, the customer will be refunded the amount paid for the product, not including shipping charges paid at purchase. Orders and returns requested after the 30 days will be decided on a case-by-case basis at the discretion of Rustic Rolling Doors.
Barn Doors: All of our barn doors are made to order, so they are not eligible for returns. Please double-check your measurements before placing an order.
Any components missing or damaged in transit will be replaced or repaired (for barn doors), photos are required as proof of claim. Damage to doors must be noted and reported at the time of delivery.
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