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Q: What length of a track should I order?
A: This is dependent on the amount of clearance you have on at least one side of your doorway. If you want to be able to access your entire doorway, then it is recommended that you order a bypass hardware kit that is at least 3 times longer than the width of one of your doors. For example: if your doors are 3’ (36”) wide, then you need to order a bypass kit that has a 9’ long track. 6’ of track will be above the doorway, with the other 3’ extending to either the left of right. When you need to access your doorway, you can slide both doors to one side and “stack” them on top of each other. If you don’t have any/much clearance on either side of your doorway, then just order the kit with the longest track you will be able to fit for your installation. You won’t be able to access the entire doorway, but at least you will be able to access part of it.
Q: How much extra track length do I need in order to accommodate the door stops? For example: if I need a 6’ track, should I order the 6’ 7” bypass kit so that my doors will go right to the 6’ mark?
A:You do not have to accommodate for the doors stops. The door stops are typically installed several inches in from the end of the track, but the door hangers are also installed several inches from the side of the door. So when your door is in the open position, the edge of the door will be flush with the edge of the track. Order the length of track you will require for your installation. If you need a 6’ track, then order a 6’ track.
Q: How far apart are the pre-drilled spacer holes?
A: That is dependent on the length of the track in the hardware kit you are ordering. See the track specifications sheet HERE for spacer hole distances. If the distance between the spacer holes doesn’t match the distance between the studs in your wall, then it is recommended that you first mount a header board to your studs and then mount the bypass kit to your header board. Mounting a header board is always recommended as it adds greater stability to your barn door installation.
Q: What is the distance from the wall to the outside of the outer bypass door?
A: The distance from the wall to the outside of the outer door is 5-15/16”.
Q: What is the distance from the wall to the inside of the inner door?
A: The distance from the wall to the outside of the inner door is 2-1/4". Therefore the distance from the wall to the inside of the inner door can be calculated using the following formula: (2-1/4") - (thickness of door). For example, if your door is 1-1/2" thick then you will apply the following formula: (2-1/4") - (1-1/2") = 3/4". In this example the distance between the wall and the inside of your inner door is 3/4".
Q: What thickness of doors can the bypass kit accommodate?
A: The kit is designed for doors between 1-3/8” to 1-3/4” thick. If your doors are less than 1-3/8” thick or greater than 1-3/4”, then you will require shorter or longer hex bolts to mount the hanger to your door. If the door is greater than 2” thick, then you will require spacer extensions so that the doors can pass each other. The maximum door thickness is 2-1/2”. Spacer extenders and longer/shorter hex bolts can be provided at a surcharge. To order spacer extenders and/or hex bolts click HERE and order the correct option for your door thickness, number of doors and track length. If you have any questions, give us a call at 1-800-997-5085 or send us an email at firstname.lastname@example.org.
Q: Are the bypass kits available in custom sizes?
A: No, they are only available on the sizes listed on the website. We recommend that you order the next size up and then cut down the track to the length you need. It doesn’t compromise the integrity of the track.
Q: What track lengths do you have available?
A: Our bypass hardware kits are available in the following track lengths: 4', 4' 6", 5', 5' 6", 6', 6' 7", 7', 7' 6", 7' 11", 9', 10', 11', 12', 13', 14', 15', 15' 10', 18' and 20'. To select your track length, choose the “Track Length” option, which is found below the price on the product page.
Q: Are the bypass kits available in any other finishes than just Flat Black?
A: No, the bypass kits listed on the website are only available in a Flat Black finish. However, we can do custom bypass kits through a different manufacturer, although they are quite a bit more expensive. If you would like a quote, give us a call at 1-800-997-5085 or send us an email at email@example.com.
Q: The pre-drilled spacer holes on the track don’t match the studs in my wall. What can I do?
A: Often the studs in your wall won’t be aligned with your doorway in such a way that your studs line up with the bypass hardware kit track. In this case, you will want to mount a header board to the studs above your doorway and then mount the bypass hardware to the header board. This will increase the stability of your barn door hardware installation and allow you to mount your hardware kit anywhere along the header board.
Q: I don't quite have enough clearance above my doorway and below my ceiling. Do I have to have 6-3/4" of clearance?
A: The alternative would be to use a single-track bypass kit, which can be found HERE. The required clearance above the doorway for the Low Profile Single-Track Bypass Kit is 4-5/8".
Q: Can I cut the track (rail)?
A: Yes, you can cut the track down to the size you need without having it compromise the integrity of the track. You can use any saw that is designed to cut steel, including a hacksaw, reciprocating saw or angle grinder.
Q: I would like to mount more than 2 doors on my bypass kit track, is that possible?
A: Certainly, in the “Additional Hangers” drop down menu select either the “2 Additional Hangers - 3 Doors” if you need to hang 3 doors and “4 Additional Hangers - Four Doors” if you need to hang 4 doors.
Q: Does the bypass kit contain all of the parts I will require to mount my barn doors?
A: Yes, the only things you will need to provide are the doors and any handles for the doors. All of the other components required to hang your doors are included in the bypass kit.
Q: I lost my copy of the installation instructions. Can I download another copy from your website?
Q: When will my hardware kit be delivered?
A: Orders are generally processed and shipped within 2 business days of the order date. Courier delivery typically takes 3-4 business days, depending on which region they are being shipped to.
Q: Do you ship internationally?
A: No, unfortunately we only ship to the continental USA. We do ship to freight forwarding addresses, so you could use a freight forwarding company to ship your hardware kit internationally.
Q: Where are the hardware kits shipped from?
A: Atlanta, Georgia.
Q: What is the difference between the different styles of Bypass kits?
A: With the exception of the Spoke Wheel Bypass Kit, all of the other bypass kits are the same. The only difference is the hanger style, so if you are undecided, choose your bypass kit based on the hanger style you like best.
Q: How much clearance is required above the doorway?A: All of the bypass hardware kits require a clearance of 6-3/4” from the top of the door to the ceiling. The only exception is the Spoke Wheel Bypass Barn Door Hardware kit, which requires 9-7/16” of clearance.
Q: Do you sell a single-track bypass kit?
A: Yes, you can find it HERE.
Q: Which soft close mechanism on your website is compatible with this bypass hardware kit?
A: The compatible soft close mechanism is called “Barn Door Soft Close x 2” on our website and it can be found HERE.
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.
My bypass barn door hardware arrived promptly and was easy to install. I appreciate your great customer service also.
Very Responsive and accommodating g when I wanted to change the size of rail.
Love the product! We have been searching for a quality rail and door rollers and found your company. Thank you so much!
The track arrived on time. It is very solid and well made. I (58 year old woman) installed it by myself. The directions were good, but could have better illustrations. It turned out beautifully, just like the picture.
Sky from Rustic Rolling Doirs was a pleasure to work with. We ordered two different types of tracks from the company. Both were of great quality and were shipped promptly with all of the hardware needed. In the middle of our project we changed the size of one opening. Sky was courteous and professional and assisted us with the return of one track and the shipment of the new track. He made the process effortless. We would definitely refer Rustic Rolling Doors to friends and family.
Customer service was as good as it can get. I had a couple of questions which they answered immediately and then they followed up. Like gettin service from a local family owned store.
All the hardware we ordered worked out perfectly. We had a tight space to fit in the track and rollers between the ceiling and top of door. Everything went in perfect with fractions of an inch to spare! Rolls great and with young kids we did soft close kits for a double door system on both the open and close side. Everything works great. Soft close kits took 5 min to install.
When I ordered the hardware it shipped the same day and was here within a week. Everything was here that I had ordered and it was easy to install. They even followed up to make sure everything was received to my satisfaction. Definitely will order from here again. Great company to work with.
Product worked exactly as described and all information from the sales rep I spoke to was accurate. Product was received quickly. Overall great experience and for a reasonable price
Rep over the phone was professional, polite and knew the product. every thing came in as ordered and no damage.
I put in an unusual size door - they worked with me to see I got what I needed to do the job. Very service oriented
The barn door hardware ordered was exactly as promised. Looks beautiful! I did have it professionally installed.
Love the different design options available. Chose the horseshoe and it's a very sturdy and heavy metal with a nice finish. Very happy with the hardware. Figuring out installation is a bit tricky, but it will be super easy on the next one now that we know what we are doing!
We installed (4) 36" doors on this rail system for a client! They are beautiful! Rails work great!
It took me awhile to find this barn door kit. I had seen a similar hardware set in a hotel room and loved it! The main difference in this kit vs the cheaper ones that look the same is that the 2 horizontal bars linking the wheels are separately attached as individual bars, as opposed to being on same plane as the horseshoe. This makes for a richer look IMO. Quality of the wheels and overall fixture is outstanding!
I was recommended by the dealer rep to also get the soft-close mechanism, which turned out to be wonderful. Rustic Rolling Doors was also a terrific supplier to work with. Highly recommend them and this product!
Fast shipping and great quality. Looks amazing
We ordered the barn door Kit for our winery and everything worked great. Your experienced staff saved us a lot of frustration by letting us know that the soft close would not work with the type of rollers that we ordered. We are very satisfied and will order again.
Pleasure to work with customer service when I ordered the hardware for my doors. Delivery was prompted. Very pleased.
Before ordering my mounting kit I email the company and sent a picture of my door way with measurements. They responded extremely fast with a perfect answer that made me comfortable to order. The product arrived faster than I expected. While the instructions a got didn't explain some things as well as I wanted (socket sizes and other specific tools) I called and the customer service team immediately sent me an updated explanation and instruction guide which made it a breeze to install. Follow the instructions and don't cut corners with measuring and leveling and I promise you'll be happy!