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Q: What length of a track should I order?
A: This is dependent on the amount of clearance you have on at least one side of your doorway. If you want to be able to access your entire doorway, then it is recommended that you order a bypass hardware kit that is at least 3 times longer than the width of one of your doors. For example: if your doors are 3’ (36”) wide, then you need to order a bypass kit that has a 9’ long track. 6’ of track will be above the doorway, with the other 3’ extending to either the left of right. When you need to access your doorway, you can slide both doors to one side and “stack” them on top of each other. If you don’t have any/much clearance on either side of your doorway, then just order the kit with the longest track you will be able to fit for your installation. You won’t be able to access the entire doorway, but at least you will be able to access part of it.
Q: How much extra track length do I need in order to accommodate the door stops? For example: if I need a 6’ track, should I order the 6’ 7” bypass kit so that my doors will go right to the 6’ mark?
A:You do not have to accommodate for the doors stops. The door stops are typically installed several inches in from the end of the track, but the door hangers are also installed several inches from the side of the door. So when your door is in the open position, the edge of the door will be flush with the edge of the track. Order the length of track you will require for your installation. If you need a 6’ track, then order a 6’ track.
Q: How far apart are the pre-drilled spacer holes?
A: That is dependent on the length of the track in the hardware kit you are ordering. See the track specifications sheet HERE for spacer hole distances. If the distance between the spacer holes doesn’t match the distance between the studs in your wall, then it is recommended that you first mount a header board to your studs and then mount the bypass kit to your header board. Mounting a header board is always recommended as it adds greater stability to your barn door installation.
Q: What is the distance from the wall to the outside of the outer bypass door?
A: The distance from the wall to the outside of the outer door is 5-15/16”.
Q: What is the distance from the wall to the inside of the inner door?
A: The distance from the wall to the outside of the inner door is 2-1/4". Therefore the distance from the wall to the inside of the inner door can be calculated using the following formula: (2-1/4") - (thickness of door). For example, if your door is 1-1/2" thick then you will apply the following formula: (2-1/4") - (1-1/2") = 3/4". In this example the distance between the wall and the inside of your inner door is 3/4".
Q: What thickness of doors can the bypass kit accommodate?
A: The kit is designed for doors between 1-3/8” to 1-3/4” thick. If your doors are less than 1-3/8” thick or greater than 1-3/4”, then you will require shorter or longer hex bolts to mount the hanger to your door. If the door is greater than 2” thick, then you will require spacer extensions so that the doors can pass each other. The maximum door thickness is 2-1/2”. Spacer extenders and longer/shorter hex bolts can be provided at a surcharge. To order spacer extenders and/or hex bolts click HERE and order the correct option for your door thickness, number of doors and track length. If you have any questions, give us a call at 1-800-997-5085 or send us an email at firstname.lastname@example.org.
Q: Are the bypass kits available in custom sizes?
A: No, they are only available on the sizes listed on the website. We recommend that you order the next size up and then cut down the track to the length you need. It doesn’t compromise the integrity of the track.
Q: What track lengths do you have available?
A: Our bypass hardware kits are available in the following track lengths: 4', 4' 6", 5', 5' 6", 6', 6' 7", 7', 7' 6", 7' 11", 9', 10', 11', 12', 13', 14', 15', 15' 10', 18' and 20'. To select your track length, choose the “Track Length” option, which is found below the price on the product page.
Q: Are the bypass kits available in any other finishes than just Flat Black?
A: No, the bypass kits listed on the website are only available in a Flat Black finish. However, we can do custom bypass kits through a different manufacturer, although they are quite a bit more expensive. If you would like a quote, give us a call at 1-800-997-5085 or send us an email at email@example.com.
Q: The pre-drilled spacer holes on the track don’t match the studs in my wall. What can I do?
A: Often the studs in your wall won’t be aligned with your doorway in such a way that your studs line up with the bypass hardware kit track. In this case, you will want to mount a header board to the studs above your doorway and then mount the bypass hardware to the header board. This will increase the stability of your barn door hardware installation and allow you to mount your hardware kit anywhere along the header board.
Q: I don't quite have enough clearance above my doorway and below my ceiling. Do I have to have 6-3/4" of clearance?
A: The alternative would be to use a single-track bypass kit, which can be found HERE. The required clearance above the doorway for the Low Profile Single-Track Bypass Kit is 4-5/8".
Q: Can I cut the track (rail)?
A: Yes, you can cut the track down to the size you need without having it compromise the integrity of the track. You can use any saw that is designed to cut steel, including a hacksaw, reciprocating saw or angle grinder.
Q: I would like to mount more than 2 doors on my bypass kit track, is that possible?
A: Certainly, in the “Additional Hangers” drop down menu select either the “2 Additional Hangers - 3 Doors” if you need to hang 3 doors and “4 Additional Hangers - Four Doors” if you need to hang 4 doors.
Q: Does the bypass kit contain all of the parts I will require to mount my barn doors?
A: Yes, the only things you will need to provide are the doors and any handles for the doors. All of the other components required to hang your doors are included in the bypass kit.
Q: I lost my copy of the installation instructions. Can I download another copy from your website?
Q: When will my hardware kit be delivered?
A: Orders are generally processed and shipped within 2 business days of the order date. Courier delivery typically takes 3-4 business days, depending on which region they are being shipped to.
Q: Do you ship internationally?
A: No, unfortunately we only ship to the continental USA. We do ship to freight forwarding addresses, so you could use a freight forwarding company to ship your hardware kit internationally.
Q: Where are the hardware kits shipped from?
A: Atlanta, Georgia.
Q: What is the difference between the different styles of Bypass kits?
A: With the exception of the Spoke Wheel Bypass Kit, all of the other bypass kits are the same. The only difference is the hanger style, so if you are undecided, choose your bypass kit based on the hanger style you like best.
Q: How much clearance is required above the doorway?A: All of the bypass hardware kits require a clearance of 6-3/4” from the top of the door to the ceiling. The only exception is the Spoke Wheel Bypass Barn Door Hardware kit, which requires 9-7/16” of clearance.
Q: Do you sell a single-track bypass kit?
A: Yes, you can find it HERE.
Q: Which soft close mechanism on your website is compatible with this bypass hardware kit?
A: The compatible soft close mechanism is called “Barn Door Soft Close x 2” on our website and it can be found HERE.
I have purchased 5 track systems from rustic rolling doors and have received exactly what I ordered in a timely fashion for my customers. The tracks are easy to install and look great!
The soft close hardware is a must for your barn door. My contractor hadn't used them before and he can't stop raving about them!
Nice hardware, installed easy, shipped and packaged well. Nice unit, will be ordering more.
The hardware arrived in good condition, well packaged. The instructions were easy to follow. The quality of the track, rollers and hardware are very good. The finish on all pieces is very nice. I ordered a Bypass track kit with 2 - 5ft tracks. I cut a little off each track to fit my 9ft 8 inch room. I made 2 doors. they are 6 ft 2 inches wide, 7 ft 6 inches tall each. They weigh about 90 lbs each. The track is solid, the rollers are quiet and the doors move very easy, better than I expected. I found a lower price on a competitors web site. I e-mailed Rustic Rolling Doors, and the matched the price. Nice Company to do business with, I have no problem recommending their Bypass kit.
Very high-quality and fast delivery! I also received all parts and had lots of communication during the order process. Excellent customer service! Will buy from them again.
Love the hardware, looks and function
Everything was as advertised. It was simple to install and looks great. I am very happy with the results.
Every thing went well good instructions
great service from this company also they know what they're talking about I know how to fill my order when I don't know what I need I would recommend them to anyone
I am very pleased with the product and the way that customer service has handled my questions and a small exchange. I ordered the hardware during the quarantine and I thought that shipping might be delayed but it was not. The materials that the rail and hardware are made of and their finish are really nice. I really wanted the spoked wheels but found out, after I started the install, that my ceiling clearance was too short. Rustic Rolling Doors helped with the exchange to smaller rollers and I am looking forward to completing my installation. The video showing an installation of the hardware was very helpful and I reviewed it a few times during the first part of the installation. I recommend Rustic Rolling Doors.
We haven't installed it yet but the hardware looks to be good quality. Customer service has been great helping with product questions pre and post purchase.
wanted to send a couple photos of my installation. Not quite done. Deciding on a door pull!! Thanks
Although I haven’t installed my barn door yet, I have to rave about the customer service from Rustic Rolling Doors! Once I placed my order, they called me directly to check to see
If I had ordered correctly. Unbeknownst to me, I hadn’t, and we were able to correct the order before anything was shipped. Today, I received another call asking if I had any questions about installation. Boy, did I! Sky was able to answer my questions and provide me with one more part I will need due to the construction of our house. Hopefully, installing the door goes smoothly, but if it doesn’t, I’m confident I would receive help from this great company!
The barn door hardware exceeded our exceptions. Installation was easy and now we have a completely transformed room. Thank you!
1st time ordering from Rustic. Phoned in a question and received great information. The hardware I ordered was delivered as expected. Installation was easy. Good solid product! Thanks
This is a great product. Does it right. Easy to install.
My contractor installed it for me and it looks great. We have not yet installed the soft close door components, but will do that soon. Thanks so much for everything!
Product is well made and will work for several projects i have going on.
Will order again!
I had a great experience with Rustic Rolling Doors. Prior to my order I had a specific question that was answered promptly and with all the information I requested. They even advised I get some parts locally as they were currently out of stock. That was much appreciated. The hardware shipped fast, looked great, was high quality and went together perfectly. I’m happy I chose them and not a larger competitor.
We placed and order and they contacted us almost immediately to double check to make sure we ordered what we needed. This was so helpful and prevented us from having to send stuff back due to us ordering the wrong thing. They worked with us and made sure we had exactly what we needed. Cannot wait to get them up and appreciate all of the help during our ordering process.
The assembly was very easy and directions were easy to follow. Look matches rest of home and seems very rugged. Added soft close which work great.
Does exactly what it was designed to do
Very good product instructions were excellent and very friendly staff
I love the barn door. It finishes the room. Delivery was fast , installation instructions were easy to follow. Am planning another door.
I really like the product and the people that we deal with. The hardware is excellent to use and looks great
The hardware came sooner then expected ,packaged very well perfect fit .My contractor was very impressed.The hardware made very well.5 star product and excellent customer service.
Work like it should 👍🏾
Wonderful experience. Best price for this track. Arrived expeditiously. Looks beautiful on island built by my husband.
We love the hardware and so do all our friends
Rustic Rolling Doors has by far the best quality and even better costumer service. 5 out 5 stars!!! This is my 4th home remodel and there will be no other company I will ever order barn door hardware from. Look for us next year in Oregon at our forever home!!!! All our doors are spec’ed as rustic barn style.
After exploring several online retailers, I chose Rustic Rolling Doors ... and I’m so happy I did! The door is lovely, and just as described/pictured. Plus, I was able to get the finish I wanted. If you want to be treated like a VIP, ask for Aidan. From start to finish, Aidan ensured everything ran smoothly. He kept in touch throughout the process and quickly resolved a minor computer glitch, making me a very satisfied — and loyal — RRD customer!
the quality of the material is great. we had to order more parts to meet our needs (my mistake, not theirs.) but, so far, so good!
Very professional and helpful with the order as I needed additional length of the tracks. Order delivered as agreed and installation instructions very accurate and helpful.
Great product and even followed up to check if everything was correct. I have already placed a second order.